Senior Human Resource Associate, Shared Service Centre

This is a fully remote position, open to applicants in India.

📋 Description

• Assist with employee lifecycle processes, including onboarding, managing data, handling absences, processing visa renewals, facilitating transfers, and conducting offboarding procedures.

• Create HR documentation such as employment contracts, amendments, HR policies, benefits and payroll enrollment materials, onboarding manuals, employment certificates, and termination letters.

• Organize and maintain employee records within G-P’s proprietary system.

• Manage forms related to new hires, changes in status, benefits, and terminations.

• Oversee benefits administration and collaborate with brokers and insurers regarding benefits enrollment.

• Provide the payroll team and local payroll providers with payroll data, including details on time and expenses.

• Audit and verify data changes to ensure accurate and timely professional payments.

• Engage in the continuous enhancement of HR processes and uphold standard operating procedures and policies.

• Communicate effectively with professionals and customers to clarify and address queries and concerns.

• Adhere to established SLAs and SOPs to guarantee service excellence.

• Coordinate with insurance vendors, local service providers, payroll providers, pension providers, G-P partners, and internal teams.

• Act as the initial point of contact for professionals and customers during the onboarding and offboarding phases.

⛳️ Requirements

• 2-5 years of experience in HR operations (experience in Shared Services is preferred).

• In-depth understanding of HR procedures and policies.

• Experience working in a Shared Services environment.

• Basic knowledge of labor legislation across the EMEA region is an advantage.

• Exceptional customer service skills.

• Proficient in both written and spoken English, with the ability to communicate clearly and effectively.

• Competent in using MS Office applications.

• Proactive “test-and-learn” mindset with the ability to quickly learn and implement new AI features and platforms.

• Proven AI literacy and capability to incorporate generative AI tools such as Gemini and Notebook LM into daily tasks.

• Resourceful problem-solving skills.

• Experience in managing stakeholders.

• Strong self-motivation, attention to detail, and time management abilities.

• Capability to work within an international, multicultural team.

• Flexibility to accommodate various time zones based on customer and professional requirements.

• Preferred experience in managing offboarding processes.

🏝️ Benefits

• Generous paid parental leave.

• Flexible time off.

• Spending accounts.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Sabbatical available after 5 years.

• Annual bonus for non-sales roles, contingent on individual and company performance.