Senior Human-Centered Change Manager

This is a fully remote position, open to applicants in Colorado, +4 more states.

📋 Description

• Mentor and support Salesforce clients through intricate organizational transformations.

• Direct and manage comprehensive change strategies.

• Propel the Human-Centered Change practice forward and enhance HCC offerings.

• Cultivate collaborative partnerships with clients, project leadership, and account management.

• Ensure effective execution of HCC engagements and offer guidance to change management workstream participants.

• Formulate and implement change strategies for complex transformation projects.

• Foster alignment among senior leadership and secure executive sponsorship.

• Act as the primary accountability point for HCC in specified customer engagements.

• Utilize AI tools to enhance the development of change strategies, workshop designs, and client deliverables.

• Create project scopes, timelines, and strategic roadmaps.

• Oversee changes in project scope, identify challenges, and adapt strategies as necessary.

• Organize project work and plan as well as execute client proposals.

• Discover new business opportunities and connect relevant stakeholders.

• Facilitate research, workshops, interviews, and synthesis throughout project lifecycles.

• Develop relationships with customers and stakeholders while clarifying project roles, responsibilities, and vision.

• Lead, coordinate, and manage project teams effectively.

• Uphold team motivation and morale.

• Address or escalate issues and conflicts within project teams.

• Collaborate with external clients and other partners.

• Oversee HCC project teams with diverse professional backgrounds.

⛳️ Requirements

• Minimum of 8-10 years of experience in customer-facing positions.

• Background in consulting for enterprise-level technology transformation initiatives, preferably within Fortune 500 companies.

• Strong expertise in AI tools, including generative AI and automation systems.

• Familiarity with change management principles, methodologies, and tools such as Salesforce's LEVERs model and ADKAR.

• Ability to effectively communicate the value of Human-Centered Change to stakeholders across all levels.

• Proven capability in designing and implementing monitoring and evaluation frameworks for change success.

• Significant experience in organizational change management.

• Strong research and synthesis capabilities utilizing both qualitative and quantitative data.

• Established history of building client relationships and working in client-facing environments.

• Excellent organizational, time management, verbal, and written communication skills.

• Familiarity with Salesforce, Microsoft Dynamics, Oracle, SAP, or similar enterprise software.

• Experience across both B2B and B2C sectors.

• Degree or equivalent relevant experience is required.

• Willingness to travel up to 50% of the time.

• Strong preference for Salesforce product knowledge and solution design experience.

• Background in change consulting is advantageous.

• Experience in Financial Services, Health, or Life Sciences is preferred.

• Prosci Certification is preferred.

• Salesforce Admin Certification is preferred.

• Salesforce Strategy Designer Certification is preferred.

• Salesforce Agentforce Specialist Certification is preferred.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation may be available for certain roles.

• Equity may be available for certain roles.

• Reasonable accommodation during the application or recruiting process.

• AI agents and resources to support balance and performance.