Senior HR & Operations Coordinator – LATAM

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee the onboarding process for contractors and ensure all necessary documentation is completed

• Maintain precise records related to contractors, contracts, attendance, training, and HR

• Monitor absences, schedule modifications, applicable bonuses, birthdays, work anniversaries, and recognition events

• Assist with monthly payroll preparation by collecting and validating required data

• Organize training sessions and follow up on related activities

• Foster contractor relations and facilitate internal HR communications

• Appropriately manage sensitive HR, payroll, candidate, client, and performance information

• Coordinate performance reviews at the one-month, three-month, six-month, and annual intervals

• Schedule and lead performance-review meetings with contractors, clients, managers, and QA representatives

• Engage with clients directly to gather and clarify feedback on contractors

• Draft meeting summaries, performance documentation, and follow-up communications

• Monitor pending reviews, action items, areas for improvement, and deadlines

• Assist with Performance Improvement Plans and other performance-related initiatives

• Elevate significant performance issues or disciplinary matters to management

• Aid in job postings, candidate screening, assessments, interviews, and hiring logistics

• Conduct individual HR interviews and facilitate group interview sessions

• Assess candidates’ English communication skills, professional background, presentation, professionalism, and compatibility with available roles

• Organize interviews with hiring managers, clients, and technical team members

• Prepare interview notes and document candidates' progress, outcomes, and decisions in Zoho Recruit

• Follow up with candidates regarding interviews, assessments, outstanding information, and next steps

• Present qualified candidates to clients and coordinate follow-ups in the selection process

• Manage communications between HR, Operations, QA, IT, Recruitment, and management

• Track ongoing responsibilities, deadlines, and outstanding operational items

• Maintain internal procedures, SOPs, operational guides, and historical records accurately

• Ensure information is correct across Zoho Recruit, Zoho CRM, spreadsheets, and other internal systems

• Conduct data cleanup and rectify incomplete, duplicated, or outdated records

• Assist with operational reports, recruitment metrics, and KPI tracking

• Identify inefficient processes and propose improvements to workflows

• Support approved Zoho automations, CRM projects, and other operational initiatives

• Independently manage day-to-day coordination, documentation, and follow-ups for onboarding, reviews, interviews, candidate communications, HR calendars, records, payroll support, client feedback, training, and cross-departmental processes

• Collect information, maintain documentation, recommend next steps, keep processes progressing, and escalate decisions that require authority outside the role

⛳️ Requirements

• At least three years of relevant experience in HR Operations, Human Resources, Operations Coordination, Recruitment Coordination, or a related role

• C1 or advanced level proficiency in professional English

• Strong professional communication abilities in Spanish

• Capable of communicating directly and professionally with English-speaking clients via email and virtual meetings

• Practical experience in conducting candidate interviews

• Familiar with coordinating performance reviews and maintaining performance documentation

• Excellent organizational skills and remarkable attention to detail

• Experience working with an HRIS, ATS, CRM, or similar business management system

• Proficient in handling spreadsheets, reports, operational data, and confidential records

• Ability to juggle multiple recurring responsibilities, deadlines, and follow-ups

• Strong writing, documentation, and problem-solving skills

• Capable of working independently and recognizing when to seek management approval

• Familiarity with Zoho Recruit, Zoho CRM, or other Zoho applications

• Experience supporting remote teams or independent contractors

• Knowledge of payroll preparation, onboarding, PIPs, HR reporting, or client feedback

• Experience facilitating group interviews or high-volume recruitment processes

• Skilled in creating SOPs or enhancing workflow automations

• Familiarity with assessment, time-tracking, or remote work management platforms

🏝️ Benefits

• Professional exposure to HR operations, performance management, recruitment, payroll support, Zoho systems, workflow automation, and AI-assisted tools

• Opportunity to work directly with clients and contribute to operational enhancements

• 100% remote, long-term position

• Monthly compensation