Senior Healthcare Implementation Engineer – Health Information Systems

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Oversee the technical execution of intricate customer implementations, which includes deployment, integration, configuration, testing, and go-live phases.

• Develop and assess solution components, troubleshoot technical challenges, manage hands-on delivery tasks, and ensure alignment of implementation efforts with project goals, schedules, and quality standards.

• Serve as the hands-on technical lead for designated customer projects.

• Engage in implementation activities involving customers, vendors, support teams, cloud operations, product management, and engineering.

• Recognize technical risks, eliminate delivery obstacles, and fulfill the technical tasks necessary for effective deployment.

• Execute and verify integrations between Solventum solutions and customer healthcare systems, with a strong focus on hands-on HL7 interface implementation.

• Set up and assess HL7 message flows, evaluate interoperability requirements, examine data mappings and data flows, confirm interface performance, and resolve message-level issues.

• Direct test preparation, hands-on validation, defect analysis, issue resolution, deployment readiness checks, and go-live assistance.

• Diagnose intricate implementation problems and customer escalations, conduct root cause analysis, apply solutions or workarounds, and document insights gained.

• Guide Healthcare Implementation Engineers and disseminate implementation expertise to support, engineering, product management, and implementation teams.

⛳️ Requirements

• Bachelor's degree in Health Informatics, Computer Science, Information Technology, or a related discipline, or equivalent hands-on experience.

• Over 7 years of experience in the implementation, integration, support, or delivery of healthcare technology solutions.

• Experience with enterprise implementations, hands-on HL7 interface work, customer-facing troubleshooting, integration delivery, solution configuration, testing, and go-live support.

• Proven track record as a hands-on technical lead for enterprise software implementations in complex healthcare settings.

• Ability to collaborate directly with customers, vendors, engineering, operations, and support teams.

• Strong practical experience in implementing, testing, and troubleshooting HL7 v2.x interfaces, including message structure, segments, mappings, acknowledgements, error handling, and complete interface validation.

• Skilled in investigating technical issues, conducting root cause analysis, rectifying implementation defects, and managing customer-facing escalations.

• Competent in performing hands-on testing, preparing for deployment, providing go-live support, and conducting operational transition activities.

• Experience in mentoring technical team members by sharing practical implementation knowledge, reviewing technical tasks, and assisting others in resolving complex delivery challenges.

• Professional working proficiency in Arabic is an asset.

• Exceptional communication skills with customer technical and operational stakeholders.

🏝️ Benefits

• Competitive salary and benefits package.

• Programs that promote physical and financial well-being.

• Equal opportunity work environment.