Senior Growth Retention Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Create, develop, and enhance CRM initiatives, including email campaigns, flows, segmentation, and tailored customer communications.

• Examine customer repurchase patterns and formulate specific strategies to boost customer retention and Customer Lifetime Value.

• Regularly conduct tests, assess outcomes, and refine successful methods.

• Leverage AI and automation to improve retention strategies and expedite the transition from concept to execution.

• Question current processes, share your insights, and take charge of their execution.

• Collaborate closely with the Head of Retention, E-Commerce, and management teams.

• Primarily concentrate on hands-on operational tasks, with the potential for future functional leadership opportunities.

⛳️ Requirements

• Please note that residency in Germany and proficiency in German at the C1/C2 level are essential for this position.

• Minimum of five years of practical experience in retention or CRM within e-commerce or D2C sectors.

• Proven track record of independently executing flows, campaigns, and tests, demonstrating their impact on business success.

• Strong inclination towards data and comprehension of the relationships between customer communication, repurchase rates, and Customer Lifetime Value.

• Established capability to utilize AI effectively and experience in automating repetitive tasks and processes.

• Familiarity with the following tool stack: Klaviyo, Klar, Chatarmin, n8n, and Claude.

• Ability to prioritize clearly, make pragmatic decisions, and ensure consistent execution from go-live to measurable outcomes.

• Strong communication skills and a passion for collaborating with various departments.

• This position is located in Germany.

• Excellent German and proficient English skills for professional daily interactions.

• Experience with rapidly growing brands, personalized customer communications, or subscription models is advantageous.

• Initial leadership experience or a desire to assume a team lead role in the future is a plus.

🏝️ Benefits

• Fully remote work and flexibility: Work from anywhere in Germany with a high level of trust and autonomy.

• 30 vacation days plus 2 additional charity days.

• Corporate benefits.

• Fitness allowance.

• Mental health platform (Nilo Health).

• Mobility allowance.

• Animal sponsorship.

• Team events.

• Product packages.

• Always someone available to listen.