Inbound Retention Specialist – Sales

This is a fully remote position, open to applicants in Alaska, +5 more states.

📋 Description

• Enhance Yelp’s revenue retention by delivering outstanding and prompt customer support.

• Stay logged into an inbound phone queue for most of the day, advising and educating existing Yelp advertisers.

• Showcase clients’ return on investment through advertising performance metrics.

• Manage escalated client issues utilizing active listening and conflict resolution skills.

• Become knowledgeable about Yelp’s advertising solutions and tailor product recommendations to meet client needs.

• Pose probing questions and address any objections effectively.

• Communicate clearly with clients and fellow Yelp employees.

• Maintain organization and efficiency in a dynamic, fast-paced environment.

• Regularly achieve or surpass monthly performance goals.

• Utilize Chatbench, Yelp’s internal LLM tool, for research, proposal drafting, data analysis, and objection handling.

⛳️ Requirements

• Bachelor’s Degree or over 3 years of relevant client-facing experience.

• Proficient in using computers and information systems.

• Excellent communication skills, both verbal and written.

• Strong problem-solving and troubleshooting abilities.

• Experience in account management, sales, advertising, or small business is preferred.

• Passion for local businesses and an understanding of their significance in local economies.

• Exceptional time management and organizational skills with the capability to track and manage numerous details.

• Ability to navigate challenging conversations with business owners in a professional and solutions-focused manner.

• Skill in balancing consulting and support as necessary.

• Openness to receiving and implementing feedback.

• Capacity to thrive in a fast-paced and ever-evolving environment.

• Access to a dedicated hardline high-speed internet connection in the workspace; satellite internet and mobile hotspots are not permitted.

🏝️ Benefits

• Effective from day one: Medical, vision, and dental coverage.

• Mental health support and services through Modern Health.

• 15 days of paid time off (accrual starts on the date of hire and increases after 2+ years of tenure).

• 12 paid holidays.

• One floating holiday.

• 7 paid wellness days.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Flexible spending account.

• 401(k) retirement savings plan.

• Employee stock purchase plan.

• Reimbursement for work-from-home expenses.