Senior Growth & Retention Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Design, develop, and enhance CRM initiatives, including email flows, campaigns, segmentation, and personalized customer communication.

• Examine repeat-purchase patterns and formulate actionable strategies to boost customer retention and Customer Lifetime Value.

• Regularly establish tests, assess outcomes, and refine effective methodologies.

• Leverage AI and automation to improve retention processes and optimize workflows.

• Question existing procedures, contribute innovative ideas, and take ownership of their execution.

• Collaborate closely with the Head of Retention, E-Commerce, and management teams.

• Emphasize practical operational tasks while having the potential to assume functional leadership roles in the future.

⛳️ Requirements

• A minimum of five years of direct experience in retention or CRM within e-commerce or D2C environments.

• Demonstrated ability to independently execute flows, campaigns, and tests, showcasing their impact on business success.

• Strong affinity for data and an understanding of the relationships between customer communication, repeat-purchase rates, and Customer Lifetime Value.

• Capability to effectively utilize AI and automate repetitive tasks and processes.

• Familiarity with Klaviyo, Klar, Chatarmin, n8n, and Claude.

• Proficient in establishing clear priorities, making pragmatic decisions, and following through on ideas until they launch.

• Excellent communication skills and a passion for collaborating with cross-functional teams.

• Residency in Germany is mandatory.

• Proficient German language skills at C1/C2 level.

• Good command of English for daily professional interactions.

• Experience with rapidly growing brands, personalized customer communication, or subscription models is advantageous.

• Initial leadership experience or a willingness to pursue a future team leader position is a plus.

🏝️ Benefits

• Fully remote work with flexibility: Work from anywhere in Germany with a high level of trust.

• 30 days of vacation along with 2 additional charity days.

• Access to corporate benefits.

• Fitness allowance provided.

• Mental health platform (Nilo Health) available.

• Mobility allowance included.

• Pet sponsorship opportunities.

• Team events organized regularly.

• Access to product packages.