Inbound Retention Specialist – Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance Yelp's revenue retention by providing outstanding and prompt customer support.

• Remain available in an inbound phone queue throughout the majority of the day.

• Advise and educate existing Yelp advertisers.

• Demonstrate advertisers' return on investment using advertising performance metrics.

• Manage escalated client issues utilizing active listening and conflict resolution skills.

• Acquire in-depth knowledge of Yelp's advertising solutions.

• Tailor product recommendations to meet client requirements.

• Engage clients with probing questions and effectively address objections.

• Communicate clearly with both clients and Yelp personnel.

• Maintain organization and efficiency in a dynamic work environment.

• Regularly meet or exceed monthly performance targets.

• Utilize Chatbench for research, proposal drafting, data analysis, and objection handling.

⛳️ Requirements

• A Bachelor's Degree or over 3 years of relevant experience in client-facing roles.

• Proficient in using computers and information systems.

• Exceptional verbal and written communication abilities.

• Strong problem-solving and troubleshooting skills.

• Preferred experience in account management, sales, advertising, or small business.

• Passion for local businesses and recognition of their significance in local economies.

• Outstanding time management and organizational capabilities.

• Able to manage challenging conversations with business owners in a professional and solution-oriented manner.

• Capacity to balance consulting with support as required.

• Openness to receiving and implementing feedback.

• Ability to thrive in a fast-paced and ever-changing environment.

• Must have access to a dedicated hardline high-speed internet connection; satellite internet and mobile hotspots are not permitted.

• Candidates must reside in the Eastern region of the United States, including the Eastern or Central Time Zones.

🏝️ Benefits

• Medical, vision, and dental coverage effective from the first day.

• Access to mental health support and services through Modern Health.

• 15 days of paid time off (PTO), increasing with over 2 years of tenure.

• 12 paid holidays.

• One floating holiday.

• 7 paid wellness days.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Flexible spending account.

• 401(k) retirement savings plan.

• Employee stock purchase plan.

• Work-from-home reimbursement.

• Performance-based incentives.