Senior Group Manager, Customer Experience and Insights – CCUL Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of professionals specializing in marketing research and consumer insights.

• Create and implement marketing and business plans, programs, projects, and strategies.

• Recruit talent, establish goals, nurture staff development, manage performance and compensation decisions, and address disciplinary matters.

• Oversee a substantial and/or intricate marketing insights function.

• Provide coaching, mentorship, and guidance to practitioners, business partners, and executives.

• Manage discipline strategy while aligning with industry and enterprise best practices.

• Collaborate with leadership on portfolio and financial management.

• Facilitate strategic discussions and offer consumer insights thought leadership to executives.

• Direct the design and execution of insights and work collaboratively on shared objectives.

• Develop research, insights, and analyses related to customer, brand, and experience using both primary and secondary research.

• Define business objectives, create research plans, design research methodologies, develop questionnaires and discussion guides, and prepare executive presentations.

• Foster innovation and efficiency throughout the insights process.

• Maintain relationships with analytics, insights teams, and approved external vendors.

• Oversee project timelines, budgets, stakeholder updates, and alignment at decision points.

• Ensure delivery of marketing solutions and project plans that are strategic, timely, budget-compliant, and error-free.

• Assess marketing effectiveness and recommend process improvements.

• Formulate business plans, manage budgets, identify opportunities, and execute strategic initiatives.

• Manage organizational risk and adhere to Bank and industry codes of conduct.

• Develop annual and long-term plans while leading a high-performing marketing team.

• Recruit, coach, develop, evaluate, and reward team members.

• Foster a diverse, equitable, and cohesive team environment.

• Serve as a brand ambassador for TD and the respective business area.

⛳️ Requirements

• An undergraduate degree or relevant professional certifications, designations, or equivalent is required.

• A minimum of 10+ years of professional experience in consumer insights, marketing research, brand/product management, management consulting, or business analysis.

• Strong business acumen and a proficient skill set in business consulting.

• Ability to operate strategically while guiding data analyses and executing market research.

• Proficient in building strategic plans and clear roadmaps for less-defined initiatives.

• Strong skills in aggregating and synthesizing complex concepts and data.

• Proven leadership capabilities with the ability to guide and influence cross-functional projects.

• Excellent project management and multitasking abilities.

• Capable of presenting to stakeholders and senior executives while distilling insights into actionable business decisions.

• Ability to design creative and visually appealing reports and presentations.

• Experience in managing and developing high-performing teams.

• Financial services experience is a plus.

• Willingness to travel domestically on occasion.

• Ability to perform sedentary work and consistently operate standard office equipment.

🏝️ Benefits

• Variable compensation/incentive awards, which may include potential cash and/or equity incentives.

• Health and wellness benefits.

• Savings and retirement programs.

• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.

• Banking benefits and discounts.

• Opportunities for career development.

• Reward and recognition programs.

• Regular discussions regarding career, development, and performance.

• Access to an online learning platform.

• Mentoring programs.

• Comprehensive training and onboarding sessions.

• Accommodation support for applicants with disabilities.