Senior Full Stack Java Engineer – Workforce Management, WFM

This is a fully remote position, open to applicants in Texas.

📋 Description

• Design and execute capabilities for workforce planning, forecasting, scheduling, and optimization.

• Develop microservices for forecasting, staffing computations, schedule creation, shift management, adherence, exceptions, and operational reporting.

• Create responsive workforce applications utilizing TypeScript and React.

• Design and implement REST APIs following an API-first strategy.

• Define and uphold OpenAPI/Swagger contracts and versioning standards.

• Execute event-driven workflows for schedule modifications, agent states, queue metrics, forecasts, and adherence events.

• Integrate workforce management capabilities with customer experience platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data using PostgreSQL and other relational databases.

• Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.

• Construct and sustain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.

• Diagnose production issues and enhance performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement initiatives.

• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to deliver effective solutions.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, with ownership of production applications.

• Strong grasp of workforce management principles, such as forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Experience with complex business rules engines, optimization logic, scheduling algorithms, or workflows related to workforce planning.

• Extensive hands-on experience with Java and Spring technologies, especially Spring Boot, REST services, security, and data persistence.

• Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and contemporary testing practices.

• Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.

• Experience in integrating workforce management with ACD, routing, HR, payroll, CRM, or data warehouse platforms.

• Preferred experience with AWS services and Amazon Connect.

• Proven track record in designing REST APIs, microservices, and event-driven services within distributed environments.

• Strong SQL proficiency and experience in creating efficient data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or supporting cloud-based and containerized applications.

• Excellent communication skills, including the ability to produce clear technical documentation and facilitate client-facing workshops.

• Experience in building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios is advantageous.

• Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning is a plus.

• Experience with real-time operational data processing and event-driven architectures is desirable.

• Familiarity with Kafka, RabbitMQ, or similar messaging and event-streaming technologies is a plus.

• Exposure to workforce analytics, optimization techniques, or operational research concepts is beneficial.

• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery practices is advantageous.

• Practical experience with AI-assisted software development or AI-enabled solutions, such as Claude or GitHub Copilot, is a bonus.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance.

• Relocation program.

• Flexibility for remote work / Work From Anywhere Culture.

• Opportunities for professional development.

• Certification programs.

• Mentorship and investment in talent programs.

• Internal mobility opportunities.

• Internship opportunities.

• Collaboration with a global team on impactful projects.

• Inclusive and supportive work environment.

• Open lines of communication.

• Regular team-building social events organized by the company.