Senior Full Stack Java Engineer – Workforce Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and execute workforce planning, forecasting, scheduling, and optimization capabilities utilizing Java, Spring Boot, and domain-driven design methodologies.

• Create microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.

• Develop adaptive workforce applications using TypeScript and React.

• Design and utilize REST APIs following an API-first methodology while maintaining OpenAPI/Swagger contracts and versioning standards.

• Implement event-driven workflows for schedule modifications, agent states, queue metrics, forecasts, and adherence events.

• Integrate WFM capabilities with customer experience platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data systems.

• Model workforce and operational data within PostgreSQL and other relational databases.

• Containerize services and contribute to cloud-native deployment strategies, configuration management, and environmental consistency.

• Develop and sustain CI/CD pipelines using Jenkins, automated testing, quality gates, and repeatable deployment processes.

• Diagnose production issues and enhance performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement efforts.

• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to deliver effective solutions.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, including management of production applications.

• Profound understanding of workforce management concepts such as forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Experience with intricate business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.

• Robust hands-on experience with Java and Spring technologies, especially Spring Boot, REST services, security, and persistence.

• Frontend development experience with Angular or React, TypeScript, component-based design, state management, and contemporary testing methodologies.

• Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.

• Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.

• Established experience in designing REST APIs, microservices, and event-driven services within distributed environments.

• Strong SQL capabilities and experience designing effective data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or supporting cloud-based and containerized applications.

• Exceptional communication skills, including the ability to create clear technical documentation and lead client-facing workshops.

• Experience with Customer Experience (CX) platforms is a significant advantage.

• Practical knowledge of WFM processes or products is preferred.

• Experience with AWS services and Amazon Connect is favorable.

• Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.

• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery practices.

• Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

🏝️ Benefits

• Health insurance

• Language courses

• Relocation program

• Professional development opportunities

• Certification programs

• Mentorship and talent investment programs

• Internal mobility opportunities

• Internship opportunities

• Impactful projects for top global clients

• Inclusive and supportive work environment

• Open communication

• Regular team-building company social events