Senior Full Stack Java Engineer – Workforce Management

This is a fully remote position, open to applicants in New York.

📋 Description

• Develop and execute capabilities for workforce planning, forecasting, scheduling, and optimization utilizing Java, Spring Boot, and domain-driven design methodologies.

• Create microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.

• Design responsive workforce applications leveraging TypeScript and React.

• Establish and consume REST APIs using an API-first strategy; uphold OpenAPI/Swagger contracts and versioning protocols.

• Implement event-driven workflows to manage schedule adjustments, agent statuses, queue metrics, forecasts, and adherence events.

• Integrate workforce management functionalities with customer experience platforms, automatic call distributors (ACD), routing systems, human resources systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data within PostgreSQL and other relational databases.

• Containerize services and contribute to cloud-native deployment strategies and configuration management.

• Develop and maintain continuous integration/continuous deployment (CI/CD) pipelines, including Jenkins, automated testing, quality gates, and repeatable deployment processes.

• Diagnose production issues and enhance performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design meetings, architecture discussions, sprint planning, and ongoing improvement initiatives.

• Collaborate with Product, Operations Research, Quality Assurance, DevOps, User Experience, and other stakeholders to deliver innovative solutions.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, including responsibility for production applications.

• In-depth knowledge of workforce management principles, encompassing forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Experience with complex business rule engines, optimization logic, scheduling algorithms, or workflows in workforce planning.

• Extensive hands-on experience with Java and Spring technologies, especially Spring Boot, REST services, security, and data persistence.

• Strong frontend development skills with Angular or React, TypeScript, component-based design, state management, and contemporary testing methodologies.

• Familiarity with Node.js for integrations, lightweight services, build tools, or supporting components.

• Experience integrating workforce management with ACD, routing, HR, payroll, CRM, or data warehouse platforms.

• Proven track record in designing REST APIs, microservices, and event-driven services within distributed environments.

• Strong SQL proficiency and experience in designing effective data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or supporting applications that are cloud-based and containerized.

• Excellent communication abilities, including the capacity to produce clear technical documentation and lead client-facing workshops.

• Experience with AWS services and Amazon Connect is desirable.

• Practical understanding of workforce management processes or products is preferred.

• Experience creating configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.

• Familiarity with workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.

• Experience with real-time operational data processing and event-driven architectures.

• Proficiency with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.

• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery practices.

• Hands-on experience with AI-assisted software development or AI-enabled solutions, including tools like Claude or GitHub Copilot, is a bonus.

🏝️ Benefits

• Health insurance

• Relocation program

• Flexibility for remote work / Work From Anywhere culture

• Opportunities for professional development

• Certification programs

• Mentorship and talent investment initiatives

• Opportunities for internal mobility

• Internship programs

• Collaboration on impactful projects for leading global clients

• An inclusive and supportive work environment

• Regular team-building company social events