Senior Full Stack Java Engineer – Workforce Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and execute workforce planning, forecasting, scheduling, and optimization features utilizing Java, Spring Boot, and domain-driven design methodologies.

• Create microservices for forecasting, staffing calculations, generating schedules, managing shifts, ensuring adherence, handling exceptions, and producing operational reports.

• Design responsive workforce applications with TypeScript and React tailored for planners, supervisors, and employees.

• Design and utilize REST APIs following an API-first methodology while adhering to OpenAPI/Swagger standards and versioning practices.

• Implement event-driven workflows to manage schedule changes, agent statuses, queue metrics, forecasts, and adherence events.

• Integrate workforce management capabilities with customer experience platforms, automatic call distributors (ACD), routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data using PostgreSQL and other relational database systems.

• Containerize services and contribute to cloud-native deployment strategies, configuration management, and ensuring consistency across environments.

• Establish and maintain CI/CD pipelines, including Jenkins, automated testing, quality gates, and repeatable deployment procedures.

• Diagnose production issues and enhance performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design discussions, architectural dialogues, sprint planning, and continuous improvement initiatives.

• Collaborate with Product Management, Operations Research, Quality Assurance, DevOps, User Experience, and other stakeholders to deliver effective solutions.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, including responsibility for production applications.

• In-depth understanding of workforce management principles, such as forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Experience with sophisticated business rules engines, optimization logic, scheduling algorithms, or workforce planning processes.

• Strong practical experience with Java and Spring technologies, especially Spring Boot, REST services, security, and data persistence.

• Solid frontend development background with Angular or React, TypeScript, component-based design, state management, and contemporary testing methodologies.

• Familiarity with Node.js for integrations, lightweight services, build tools, or supporting components.

• Proven experience integrating workforce management with ACD, routing, HR, payroll, CRM, or data warehouse systems.

• Experience with AWS services and Amazon Connect is preferred.

• Demonstrated capability in designing REST APIs, microservices, and event-driven services within distributed environments.

• Strong SQL proficiency and experience in creating efficient data models in PostgreSQL or similar relational databases.

• Background in developing, deploying, or supporting cloud-based and containerized applications.

• Excellent communication skills, including the ability to create clear technical documentation and facilitate client-facing workshops.

• Experience with Kafka, RabbitMQ, or comparable messaging and event-streaming technologies.

• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery methodologies.

• Practical experience with AI-assisted software development or AI-enabled solutions, including tools like Claude or GitHub Copilot, is a plus.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance.

• Language courses.

• Relocation program.

• Professional development opportunities.

• Certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship opportunities.

• Collaboration on impactful projects for leading global clients.

• Inclusive and supportive work environment.

• Open lines of communication.

• Regular team-building social events within the company.