Senior Full Stack Java Engineer – Workforce Management

This is a fully remote position, open to applicants in California.

📋 Description

• Design and develop workforce planning, forecasting, scheduling, and optimization capabilities utilizing Java, Spring Boot, and domain-driven design methodologies.

• Create microservices for forecasting, staff calculations, schedule creation, shift management, compliance, exceptions, and operational reporting.

• Build responsive workforce applications using TypeScript and React.

• Design and implement REST APIs following an API-first strategy.

• Establish and uphold OpenAPI/Swagger contracts along with versioning standards.

• Execute event-driven workflows for schedule modifications, agent statuses, queue metrics, forecasts, and adherence events.

• Integrate workforce management capabilities with customer experience platforms, automatic call distributors, routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data within PostgreSQL and other relational databases.

• Containerize services and contribute to cloud-native deployment methodologies and configuration management.

• Construct and manage CI/CD pipelines, encompassing Jenkins, automated testing, quality gates, and repeatable deployment procedures.

• Diagnose production issues and enhance performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design discussions, architectural meetings, sprint planning, and continuous improvement initiatives.

• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to deliver effective solutions.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, including responsibility for production applications.

• Profound understanding of workforce management principles, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Experience with intricate business rules engines, optimization logic, scheduling algorithms, or workforce planning processes.

• Strong practical experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence.

• Solid frontend development background with Angular or React, TypeScript, component-based design, state management, and modern testing methodologies.

• Familiarity with Node.js.

• Experience integrating workforce management with ACD, routing, HR, payroll, CRM, or data warehouse platforms.

• Demonstrated experience in designing REST APIs, microservices, and event-driven services within distributed environments.

• Strong SQL proficiency and experience in creating efficient data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or supporting cloud-based and containerized applications.

• Exceptional communication skills, including the ability to create clear technical documentation and conduct client-facing workshops.

• Familiarity with AWS services and Amazon Connect is preferred.

• Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies is advantageous.

• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery practices.

• Practical experience with AI-assisted software development or AI-enabled solutions is a plus.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance coverage.

• Relocation assistance program.

• Flexibility for remote work.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility options.

• Internship opportunities available.

• An inclusive and supportive work environment.

• Regular team-building social events organized by the company.