Senior Full Stack Engineer, Realtime, Voice, Customer Experience Platform

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Take charge of the voice channel from start to finish, encompassing telephony and CPaaS integrations, streaming speech-to-text and text-to-speech processes, real-time model orchestration, as well as managing latency and quality budgets.

• Develop product features utilizing React/TypeScript for front-end and Scala and Python for back-end services, while leveraging GCP infrastructure.

• Architect solutions for multi-tenant scalability through configuration rather than code duplication.

• Implement safety and compliance measures, including guardrails, content filtering, and integration points for PII redaction.

• Ensure the stability of revenue-critical deployments through observability, alerting, incident response, and adherence to SLA performance metrics.

• Create platform capabilities utilized by engineers in the field for partner telephony integrations and go-live events.

• Elevate engineering standards through code reviews, architectural assessments, and mentoring initiatives.

⛳️ Requirements

• A minimum of 6 years of experience in software engineering.

• Demonstrated senior-level ownership of production systems with a genuine full-stack expertise.

• Direct experience with real-time systems, including voice applications, WebRTC/SIP, streaming media, or similar low-latency products.

• Proficiency in React and TypeScript.

• Strong backend skills in Scala or another JVM language, and/or Python.

• Familiarity with cloud infrastructure on GCP or AWS.

• Experience in designing, building, and maintaining RESTful APIs, microservices, or event-driven architectures.

• Knowledge of AI coding tools with the capability to review, correct, and take ownership of deployed code.

• Familiarity with SLAs, observability, on-call rotations, and rollback strategies.

• Aptitude for decomposing complex issues, making practical trade-offs, and delivering iteratively.

• Strong communication skills across product, design, and operations teams.

• Experience in conversational AI or LLM orchestration is considered an advantage.

• Background in speech technology with tools like Deepgram, ElevenLabs, Whisper, or OpenAI Realtime is a plus.

• Experience with cloud telephony or CPaaS platforms such as Twilio, Amazon Connect, Genesys, or LiveKit is a bonus.

• Background in customer service, CRM, contact center, or workflow automation is advantageous.

• Experience in travel industry technology (PSS/GDS, hotel PMS/CRS) is beneficial but not mandatory.

🏝️ Benefits

• Competitive salary.

• Pre-IPO equity packages.

• Unlimited PTO.

• Carrot Cash travel stipend.

• Access to co-working space on demand through FlexDesk.

• Work-from-home stipend.

• Generous parental leave, significantly above industry standards.

• 100% employer-covered Medical, Dental, and Vision insurance for employees.

• Disability and Life insurance provided.

• Health Reimbursement Account (HRA).

• DCA/FSA options available.

• Access to a 401k retirement plan.

• Entrepreneurial work culture.

• Open lines of communication with management and company leadership.

• Small, dynamic teams that create a substantial impact.