Customer Support Advisor – Nights Team

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage incoming calls from clients addressing concerns, complaints, or issues.

• Offer assistance, guidance, and solutions to customer inquiries.

• Establish rapport and actively listen to thoroughly comprehend each customer's situation.

• Assume responsibility for customer issues and strive for suitable resolutions.

• Provide outstanding customer service while adhering to required standards.

• Operate independently with minimal supervision in a remote work setting.

• Handle workload during overnight shifts while ensuring meticulous attention to detail.

• Acquire knowledge of products, compliance updates, and client perspectives through training.

⛳️ Requirements

• Possess empathy and be an active listener.

• Demonstrate resilience and adaptability.

• Maintain a curious attitude and embrace a growth mindset.

• Communicate clearly and effectively.

• Capable of working independently in a home-based role.

• Have access to broadband internet.

• Available to work Thursdays and Fridays from 20:00 to 08:00.

• Willingness to work 22 hours per week.

• Complete a telephone conversation, online Virtual Assessment, Microsoft Teams interview, and call listening exercise as part of the application process.

🏝️ Benefits

• Average bonus earnings of £1,000 per year.

• Prorated unsocial hours bonus to be determined.

• Opportunity for remote work.

• Health Cash Plan.

• Instant discounts available.

• New credit building tool offered.

• Salary Finance Loans provided.

• Electric vehicle leasing options.

• Long service awards recognized.

• Internal Mobility programs that facilitate networking opportunities.

• Leadership development programs available.

• Employer-provided equipment for remote work.

• Access to eLearning, facilitator-led sessions, role reality sessions, call listening, and call taking exercises during training.