Senior Food Safety & Quality Assurance Manager – APAC

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Act as the regional technical authority for Food Safety, Quality Assurance, and Product Specification & R&D support throughout the APAC region.

• Ensure the technical integrity of Wingstop’s products throughout their entire lifecycle, from initial concept and specification development to supplier validation, commercialization, and ongoing market quality performance.

• Create, approve, and uphold product specifications, formulations, ingredient statements, allergen matrices, and labeling documentation for food and packaging items in APAC.

• Convert product concepts into technically sound, manufacturable, and compliant specifications in collaboration with Culinary and cross-functional teams.

• Oversee technical validation for New Product Development (NPD) and Existing Product Development (EPD), which includes nutritional validation, regulatory assessment, shelf-life studies, organoleptic testing, and operational feasibility evaluations.

• Participate in and supervise production trials, initial productions, and commercialization processes.

• Assess risks, document, and communicate product modifications, reformulations, and regional adaptations.

• Lead the approval, validation, and ongoing performance management of suppliers across the APAC region.

• Develop and implement supplier quality strategies based on KPIs, audit outcomes, complaint data, and risk evaluations.

• Review supplier production reports and third-party audit results, ensuring prompt resolution of corrective and preventive actions.

• Validate and authorize new supplier facilities.

• Manage TraceGains governance in collaboration with Global FSQA.

• Serve as the regional expert on food safety compliance and keep abreast of evolving regulatory requirements in APAC.

• Lead preparations and execution for recalls in the APAC region.

• Investigate food safety and quality issues, perform root cause analyses, and implement corrective measures.

• Enforce and monitor standards related to animal welfare, sustainability, and responsible sourcing.

• Collaborate with Brand Partners to enhance the food safety culture, improve complaint investigation processes, and ensure operational compliance.

⛳️ Requirements

• Bachelor’s degree in Food Science, Microbiology, Food Engineering, or a related scientific discipline (or equivalent experience).

• Over 8 years of progressive regional experience in food safety, quality assurance, technical services, or product development within the QSR, poultry, food manufacturing, or food retail sectors.

• Proven experience in supporting product commercialization, developing specifications, and engaging in supplier-based R&D initiatives.

• Strong understanding of GFSI standards, HACCP systems, allergen management, labeling regulations, and recall procedures in multi-country contexts, especially within APAC.

• Experience in translating culinary or product ideas into technically sound and commercially viable specifications.

• Demonstrated ability to conduct root cause investigations and implement corrective and preventive actions effectively.

• Strong analytical skills to interpret audit findings, production data, and complaint trends for proactive risk mitigation.

• Exceptional collaboration skills across functions, with the capacity to influence Culinary, Supply Chain, Operations, and external suppliers without direct authority.

• Willingness and ability to travel across APAC markets (approximately 40-50%).

• Proficiency in languages of Asian countries is highly preferred.

🏝️ Benefits

• Medical coverage (outpatient clinical, outpatient specialist, hospital & surgical).

• Dental coverage.

• Life & Total Permanent Disability (TPD) insurance.

• Accidental Death & Dismemberment (AD&D) insurance.

• Work injury compensation.

• Business travel accident coverage.

• Employee Assistance Program (EAP).

• Business Travel Medical coverage.