Quality Assurance Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, implement, and carry out test plans, test cases, and test scripts that align with business requirements, acceptance criteria, and anticipated user outcomes.

• Conduct functional, regression, integration, user acceptance, and exploratory testing.

• Record, monitor, prioritize, and confirm defect resolution utilizing established defect management protocols.

• Collaborate with developers, product owners, and business stakeholders to clarify requirements and establish acceptance criteria.

• Engage in Agile ceremonies such as backlog refinement, sprint planning, reviews, and retrospectives.

• Assess application performance, usability, accessibility, and the overall user experience.

• Generate and maintain test data, testing documentation, and reports on release readiness.

• Evaluate defect trends and testing metrics to pinpoint opportunities for quality improvement.

• Assist in release validation and provide QA readiness insights for production deployment decisions.

• Ensure that technology solutions adhere to established quality standards prior to production deployment.

• Contribute to the development of repeatable QA standards, testing frameworks, metrics, and release readiness reporting.

• Collaborate with students and ACE employees in real-time using online and electronic platforms.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field is preferred, or equivalent experience.

• Over 3 years of experience in software quality assurance, software testing, integration testing, or application quality management.

• Proven experience in creating and executing manual test plans, test cases, and defect management processes.

• Solid understanding of Agile development methodologies and software development lifecycle practices.

• Familiarity with testing and defect tracking tools such as Azure DevOps or similar platforms.

• Experience with Student Information Systems and CRM platforms like Dynamics 365 or Salesforce is preferred.

• Knowledge of regression, integration, user acceptance, and exploratory testing methodologies.

• Experience in API testing, integration validation, and basic SQL or data validation is preferred.

• Strong analytical, troubleshooting, documentation, and problem-solving capabilities.

• Exceptional written and verbal communication skills, with the ability to collaborate across technical and business teams.

• Hands-on experience with test automation tools, scripting, or automation frameworks is preferred.

• ISTQB Certified Tester, Certified Agile Tester, or similar quality assurance certification is preferred.

• Ability to work remotely and effectively collaborate in a virtual environment.

• Minimum remote-work internet speeds of 50 Mbps download and 5 Mbps upload are required.

• Candidates must not reside in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama.

🏝️ Benefits

• Annual bonus eligibility for full-time employees.

• Medical, dental, and vision insurance coverage.

• Options for HSA and FSA.

• Paid parental leave.

• Paid volunteer time.

• Tuition reimbursement and reduction programs.

• Generous paid time off (PTO).

• 401(k) plan with employer matching.

• Comprehensive wellness and EAP program.

• Employee recognition and awards programs.

• Employer-paid life and AD&D insurance.

• Short-term disability coverage.

• Employer-paid long-term disability coverage.

• Virtual-first work environment.

• Inclusive workplace culture.

• Remote work opportunities.

• Support for reliable internet service requirements for remote work (employee-funded).