This is a fully remote position, open to applicants in Georgia.

📋 Description

• Develop and maintain valuable relationships with clients, acting as a trusted advisor and ensuring their satisfaction throughout the customer experience.

• Generate leads and prospect through cold calling, networking, referrals, and various sales strategies.

• Qualify leads and guide them through the sales funnel.

• Oversee the complete sales cycle from inspiration to installation, covering pre-purchase selections to post-sale installations.

• Surpass sales targets by identifying market trends, customer challenges, and opportunities for competitive differentiation.

• Analyze and map the customer journey to pinpoint pain points and opportunities for improvement.

• Provide customized solutions that address customer needs and promote long-term value.

• Communicate with customers, stores, and service providers through phone, email, and other communication channels.

• Perform additional responsibilities as assigned by management.

• Report directly to the Contact Center Supervisor - SVCS.

⛳️ Requirements

• Must be at least 18 years old.

• Must have legal authorization to work in the United States.

• A minimum of 2 years of experience in consultative sales.

• Experience using a Customer Relationship Management (CRM) platform.

• Prior experience with hard surface flooring products and sales.

• Proven ability to collaborate and work effectively with cross-functional teams.

• Strong negotiation skills, with the ability to handle complaints, resolve disputes, and address grievances from both internal and external customers.

• Exceptional written and verbal communication skills.

• Proficient in Microsoft Office Suite.

• Familiarity with Tableau.

• Minimum education requirement: high school diploma and/or GED.

• At least 2 years of relevant work experience.