Inside Sales Representative

This is a fully remote position, open to applicants in North Carolina, +1 more location.

📋 Description

• Oversee accounts by actively engaging through outbound telephone and email communication to enhance and expand sales.

• Offer technical support to clients.

• Research and evaluate leads, following up on new sales opportunities.

• Promote and sell products and services to ensure profitable and sustainable growth.

• Manage CRM-related tasks, including call schedules, quote follow-ups, return cases, product inquiries, and customer data management.

• Assist in managing smaller accounts by conducting competitor analysis.

• Handle incoming sales lead calls and convert them into actual sales.

• Address and overcome technical and business objections.

• Deliver product demonstrations to qualified customers.

• Highlight saleable features, provide pricing and credit terms, and prepare sales orders.

• Monitor account stock levels using Kanban or similar tools.

• Estimate delivery dates for customers based on lead times and capacity limitations.

• Coordinate training sessions for customers.

• Build and nurture customer relationships.

• Generate business transaction reports and provide updates to leadership.

• Investigate and resolve issues related to delivery.

• Conduct site visits to customers as necessary for business and application evaluations.

• Develop action plans for account growth.

• Manage quote and order requests through various communication channels.

• Convert quotes into orders.

• Collaborate with Sales on commercial and technical matters.

• Offer product recommendations and technical guidance for power transmission and fluid power products.

• Manage RGAs, credits, and customer complaints.

• Execute other projects and responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree or 1–2 years of relevant business-to-business customer service experience; or a combination of education and experience.

• Proficient in reading, analyzing, and interpreting business periodicals, professional journals, technical procedures, or governmental regulations.

• Capable of writing reports, business correspondence, and procedural manuals.

• Able to present information and address inquiries from managers, clients, customers, and the public effectively.

• Skilled in calculating discounts, interest, commissions, proportions, percentages, area, circumference, and volume for quotes and order entries.

• Willingness to learn about technical products and comprehend their applications; knowledge of synthetic and modular belts is preferred.

• Competent in applying basic algebra and geometry.

• Ability to analyze year-over-year trends using Pareto analysis.

• Familiarity with Outlook, Navision, and Microsoft/Salesforce CRM.

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access.

• Capable of solving practical problems with limited standardization.

• Able to interpret written, oral, diagrammatic, or schedule-based instructions.

• Excellent verbal and written communication skills, along with proactive phone abilities.

• Strong mathematical and technical skills.

• Ability to work autonomously as a self-managed team player.

• Experience in a manufacturing environment is a plus.

• Understanding of part numbers, policies, and products.

• Adherence to pricing policies, discount structures, and fees.

• Willingness to travel to customer locations, sales meetings, and training as required, with travel not expected to exceed 20%.

• Must be eligible to work in the US.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness package.

• Opportunities for professional development and career advancement.