Senior Field Supervisor – PCB

This is a fully remote position, open to applicants in California.

📋 Description

• Provide supervisory oversight for the execution of pre- and post-sales services and support for clients/customers.

• Spearhead all aspects of customer retention (CRM), which includes engaging in the resolution of customer issues and formulating a customer contact strategy.

• Assess operational processes and procedures to pinpoint enhancements in service delivery and benefits for customers.

• Conduct training needs assessments.

• Implement established procedures within the customer service department.

• Serve as a liaison between customers and departments such as manufacturing, sales, field service, order processing, and accounting to address inquiries regarding status, production, delivery, and billing.

• Review and process warranty claims.

• Manage return materials authorization (RMA) procedures to ensure that customer returns, exchanges, services, and repairs are handled efficiently and accurately.

• Select, develop, and assess personnel to guarantee the effective operation of the function.

• Provide guidance to employees in alignment with established policies and management directives.

• Suggest modifications to group policies.

• Evaluate situations and data, exercising judgment within established procedures and policies.

• Collaborate with subordinate supervisors and functional peer groups.

• Conduct presentations of technical information related to specific projects or timelines.

• Directly supervise both exempt employees and skilled, non-exempt employees.

• Act as an advisor to units or sub-units, actively engaging as necessary to adhere to schedules and address challenges.

⛳️ Requirements

• Bachelor’s degree with over 2 years of experience in a leadership or supervisory role within a technical team.

• Equivalent combination of experience and education.

• Capability to provide supervisory guidance for pre- and post-sales services and support.

• Proficient in customer retention (CRM) practices.

• Ability to analyze operational processes and procedures effectively.

• Skills to conduct training needs assessments.

• Proficiency in liaising with customers and departments such as manufacturing, sales, field service, order processing, and accounting.

• Familiarity with warranty claims and return materials authorization (RMA) processes.

• Competence in selecting, developing, and evaluating personnel.

• Ability to supervise exempt and/or skilled non-exempt employees.

• Capability to present technical information effectively.

• KLA is an Equal Opportunity Employer.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Life benefits.

• Other voluntary benefits.

• 401(K) with company matching.

• Employee stock purchase program (ESPP).

• Student debt assistance.

• Tuition reimbursement program.

• Opportunities for development and career growth.

• Financial planning benefits.

• Wellness benefits, including an employee assistance program (EAP).

• Paid time off.

• Paid company holidays.

• Family care and bonding leave.

• Reasonable accommodations for qualified individuals with disabilities.