Senior Field Service Technician, West Region

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Carry out medium- to high-complexity service tasks in accordance with work instructions and ABB standards.

• Provide exceptional customer service while identifying opportunities within the installed base to enhance system and operational efficiency.

• Ensure compliance with ABB HSE, ABB Way, Safety Manual, and Safety policies during all work activities.

• Implement projects hands-on, which includes startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment and controls.

• Oversee outages in collaboration with field engineers, technicians, and contractors.

• Undertake project management responsibilities and lead-site/project-manager roles as necessary.

• Compose technical reports, procure materials, obtain quotations, prepare job status and customer reports, complete timesheets and expense reports, and conduct cost-control activities.

• Plan, organize, and execute multifunctional field assignments.

• Supervise the work of field engineers and craft labor as required.

• Enhance and broaden technical expertise in alignment with industry engineering standards.

• Organize, prepare, and/or deliver internal and external training programs.

⛳️ Requirements

• High School Diploma or GED with over 5 years of relevant experience.

• Technical proficiency in testing power distribution and delivery systems, including Low Voltage and Medium Voltage Breakers, Switchgear, Relays, and Transformers.

• Experience in the repair and refurbishment of LV and MV circuit breakers, including those from Siemens, GE, ABB, SquareD, Multilin relays, and Schweitzer Relays.

• Familiarity with testing, commissioning, startup, and troubleshooting of medium voltage synchronous machines, including excitation systems, control systems, and Programmable Logic Controllers, is advantageous.

• Willingness to travel domestically up to 75% of the time.

• Understanding of the industrial customer base within the geographical area.

• Must possess work authorization that allows employment with ABB in the US; ABB is unable to sponsor an employment visa.

🏝️ Benefits

• Choice of two medical plan options: a PPO plan named the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefit included.

• Company-funded life insurance at 2X base pay.

• Company-funded AD&D at 1X base pay.

• Voluntary life and AD&D options available, fully employee-paid up to specified maximums.

• Company-paid Short Term Disability coverage for up to 26 weeks.

• Company-paid Long Term Disability at 60% of pay, with the option to increase to 66 2/3% of pay.

• Supplemental benefits available, fully employee-paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave policy allowing up to 6 weeks off.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program offered.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays each year.

• Vacation time based on years of service for hourly and non-exempt roles.

• Flexible time away policy for salaried exempt positions.