Senior Field Service Technician

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Address daily service repair requirements while enhancing customer satisfaction.

• Install, repair, and maintain equipment at customer sites.

• Deliver customer training as needed.

• Document inspections, maintenance, and repair activities, ensuring timely submission of paperwork.

• Manage the ordering, installation, and return of parts while overseeing repair parts cycle times.

• Review logs for outstanding issues and generate formal reports for customers.

• Engage in service-sales opportunities and assist in revenue-generating programs.

• Maintain and calibrate tools and testing equipment.

• Evaluate equipment performance using field-support data and suggest enhancements.

• Offer technical assistance to customers and fellow service professionals.

• Participate in site assessments, pilot-program service initiatives, and meetings.

• Provide support for Trace and X-Ray technologies.

• Ensure clear oral and written communication in a business context.

• Collaborate with senior Field Service Engineers and Product Managers.

• Manage and reduce costs effectively.

• Travel daily to customer sites within and around Los Angeles, including Los Angeles International Airport.

• Be prepared to work overtime and outside regular hours when necessary.

• Adhere to company health, safety, and environmental policies.

• Provide supervision on a project basis when needed.

⛳️ Requirements

• Associate’s Degree, relevant trade certification in electrical, electronic, or mechanical fields, or military training in electrical, mechanical, or electronics.

• 1–3 years of equivalent work experience in a related electrical or mechanical field service role may replace formal education.

• Proficiency in computer usage and familiarity with all programs in the MS Office Suite.

• Eagerness to learn specialized software applications.

• A minimum of 1–3 years’ experience in troubleshooting and repairing electrical and electronic systems and equipment in the field.

• Exceptional communication, organizational, interpersonal, customer service, and telephone skills.

• Strong focus on customer service and teamwork.

• Quick responsiveness to customer issues.

• Willingness and ability to travel on short notice.

• SSI access and TSA vetting; successful completion of a federal background investigation.

• A U.S. Personal Security Clearance may be necessary.

• Capability to lift/carry 80 lbs.

• Ability to push/pull 200 lbs.

• Proficiency in moving/manipulating equipment weighing up to 1,000 lbs. using appropriate devices.

• Ability to operate safely in extreme environments and near hazardous industrial equipment.

• Compliance with U.S. export control and security regulations.

🏝️ Benefits

• Outstanding training and career advancement opportunities available locally and globally.

• An inclusive work environment with strong leadership that prioritizes safety and wellbeing.

• A flexible benefits package that supports health, wellness, financial, and lifestyle needs.

• Competitive Business Profit Plan.

• Attractive benefits package.

• Drug-free workplace.