Senior Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Carry out service tasks in line with work instructions, customer requirements, and ABB’s quality and safety standards.

• Collaborate with customers on-site to pinpoint opportunities for operational enhancements and address challenges.

• Execute field service responsibilities, diagnose technical problems, and perform on-site troubleshooting within certified areas.

• Implement installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations; provide training for team members and clients when necessary.

• Compile material lists and verify that materials, parts, and equipment comply with quality standards and are accessible.

• Detect potential equipment malfunctions and suggest corrective measures.

• Establish and sustain positive relationships with customers to promote satisfaction and retention.

• Recognize potential new sales prospects and relay this information internally.

• Identify areas for product and quality enhancements and propose operational and customer service improvements to management.

• Adhere to safety protocols and uphold safe work and environmental practices; report any unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience servicing critical power equipment, OR an Associate’s Degree in electrical technology with 6+ years of experience, OR a High School Diploma/GED with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Proficient in interacting and conveying information both in writing and verbally to various organizational levels.

• Strong collaborative skills and the ability to work effectively with others.

• Proficient in utilizing Microsoft Office applications.

• Moderate project management skills using MS Project or Excel.

• Proficient in composing test plans and reports that detail test outcomes.

• Highly organized with the ability to meet deadlines for administrative tasks.

• Must possess work authorization allowing employment at ABB in the US.

🏝️ Benefits

• Selection between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision coverage.

• Company-funded life insurance (2X base pay).

• Company-funded AD&D (1X base pay).

• Optional life and AD&D insurance – 100% employee funded up to specified limits.

• Short Term Disability coverage for up to 26 weeks – Company funded.

• Long Term Disability providing 60% of pay – Company funded; option to buy up to 66 2/3% of pay.

• Supplemental benefits – 100% employee funded (including accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave for up to 6 weeks.

• Employee Assistance Program.

• Health Advocate resources for mental/behavioral health support, health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation time accrued based on years of service for hourly and non-exempt roles.