Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee customer service operations and provide care for clients.

• Independently diagnose and repair high-speed cash-handling machinery.

• Manage and track parts and tools effectively.

• Stay updated on technical and functional modifications to GLORY equipment.

• Ensure comprehensive customer satisfaction.

• Identify system issues and perform necessary repairs.

• Keep clients informed about maintenance or system downtime.

• Execute machine installations, Engineering Change Notices, system upgrades, and hardware/software updates.

• Follow safety protocols and policies diligently.

• Complete mandatory Environmental Health & Safety training.

• Promptly report job-site accidents that involve injury or property damage.

• Report directly to the District Service Manager.

• Provide regular local travel to customer locations within Lubbock, Texas, and surrounding areas.

⛳️ Requirements

• Currently enrolled in or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Preferred certificates in related fields such as mechanics, electronics, automation, or data processing.

• Exceptional customer service and communication abilities.

• Proficient in personal computers, Microsoft Office, network sites, and email communication.

• Strong logical troubleshooting skills and capacity to isolate problems at the PCB or component level.

• Ability to interpret electrical schematics, logic diagrams, and mechanical drawings.

• Knowledgeable in AC/DC power distribution and digital/analog circuitry.

• Experience in repairing high-speed paper-handling equipment like check sorters, mail sorters, or currency sorters; experience with ATMs or copiers is a plus.

• Preferred 3–5 years of technical field service repair experience.

• Valid driver's license is required.

• Must be capable of lifting up to 50 pounds unaided.

• Must be able to sit and/or stand for extended periods and frequently kneel, bend, squat, sit, and twist.

• Must be available to work at customer sites, including financial institutions, casinos, truck stops, recreational parks, and retail establishments.

• Ability to work weekends and/or holidays on a rotational schedule.

• Available for an on-call rotation, typically every 3 to 5 weeks, including evenings and weekends.

• Must be able to drive to customer locations during working hours.

• Occasional travel outside the designated territory, including air and overnight trips, may be required.

• Ability to accommodate limited accessibility at job sites.

• Capability to work independently with minimal supervision.

• Must reside within the assigned territory or be willing to relocate; relocation assistance is not available.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity, offering a 2.5% company base contribution and employer matching up to 6% of employee contributions.

• Health insurance with three Blue Cross Blue Shield medical plan options.

• Paid Parental Leave.

• MDLive 24/7 Virtual Doctor and Nurse Line.

• Dental insurance coverage.

• Vision insurance coverage.

• Flexible Spending Account (FSA) / Dependent Care options.

• Voluntary Life Insurance available.

• Company-paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Company-paid Short-Term Disability, Long-Term Disability, and Employee Assistance Program.

• Paid vacation starting with a prorated amount in the first year, increasing with tenure.

• Paid sick days in accordance with City/State regulations.

• 9 to 11 paid holidays each year.

• Support for professional development.

• Education assistance programs.

• Adoption Assistance available.

• Legal and Identity Theft protection plans.

• Annual bonus opportunities.

• Opportunities for internal promotions and career growth.

• Company vehicle and insurance for select positions.

• 10% shift differential for those working second-shift hours.

• Company van provided for travel to customer sites.