Field Service Technician

This is a fully remote position, open to applicants in Kentucky, +2 more states.

📋 Description

• Act as the main account liaison for capital services and technical assistance.

• Deliver continuous proactive capital product support for designated territories/accounts.

• Provide Level I and Level II technical support via phone and on-site for hardware, software, and disposable concerns.

• Execute proactive service support tasks to ensure optimal system performance.

• Utilize troubleshooting tools and concepts to diagnose issues and their root causes.

• Assess the urgency of service requests and devise and implement appropriate solutions.

• Document customer complaints and resolution actions accurately and promptly.

• Organize and prioritize customer visits and account-related activities.

• Manage product/service ordering, delivery, and billing within assigned accounts.

• Oversee inventory and restock products as necessary.

• Assist the sales team in monitoring and executing service contract sales.

• Collaborate with Sales Executives on account strategies and execution throughout the commercial process.

• Engage in customer business reviews.

• Comprehend competitive landscapes and utilize them to enhance business opportunities.

• Cultivate and maintain customer relationships to identify opportunities for value expansion.

• Prepare, plan, and conduct customer training sessions to boost customer self-sufficiency in troubleshooting, repair, and component replacement.

⛳️ Requirements

• Associate's Degree or an equivalent mix of education and work experience.

• Minimum of 2 years of relevant experience with instrumentation used in a Cath Lab.

• At least 2 years of experience interacting with customers.

• Preferred experience with capital equipment engineering.

• Preferred experience with Imaging/OCT.

• Preferred experience with hospital/medical specific equipment and X-Ray equipment.

• Must be willing to travel 50% of the time.

🏝️ Benefits

• Opportunities for training and career development, including onboarding programs for new hires and tuition assistance.

• Competitive salary and incentive packages.

• Retirement plan options.

• Comprehensive medical, dental, and vision coverage.

• Wellness and occupational health initiatives.

• Paid time off.

• 401(k) retirement savings plan with a generous company match.

• Stability of a company known for strong financial performance and active involvement in local communities.