Senior Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Perform service tasks in line with work instructions and adhere to ABB's quality and safety standards.

• Provide excellent customer service and carry out service work in accordance with customer requests and expectations.

• Communicate timelines and expectations for service work to promote customer retention.

• Collaborate on-site with customers to pinpoint operational enhancements and address pain points.

• Conduct field service activities, troubleshoot technical issues, and perform on-site repairs within certified areas.

• Implement installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in certifying Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations; provide training for team members and customers as required.

• Create material lists and ensure that all materials, parts, and equipment comply with quality standards and are readily available.

• Detect potential equipment malfunctions and propose corrective actions.

• Foster and sustain positive customer relationships while identifying potential new sales opportunities.

• Relay customer needs and sales opportunities to internal teams.

• Identify opportunities for product and quality improvements and suggest operational and customer service enhancements to management.

• Adhere to safety protocols and uphold safe work and environmental practices; report any unsafe practices or incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with over 6 years of experience, OR a High School Diploma/GED with equivalent work or military experience (8+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating information in both written and verbal forms to various levels within the organization.

• Strong collaboration skills and ability to work effectively with others.

• Advanced proficiency in using Microsoft Office applications.

• Moderate project management skills using MS Project or Excel.

• Advanced ability to draft test plans and reports that clearly detail test results.

• Highly organized with the ability to meet deadlines for administrative tasks.

• Demonstrates speed and ownership until the task is completed.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Choice of two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision coverage.

• Company-funded life insurance (2X base salary).

• Company-funded AD&D (1X base salary).

• Voluntary life and AD&D – fully paid by the employee up to specified maximums.

• Short Term Disability coverage for up to 26 weeks, funded by the company.

• Long Term Disability at 60% of salary, covered by the company, with the option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – fully paid by the employee (including Accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave for up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation benefits based on years of service for hourly and non-exempt positions.