Senior Field Service Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Carry out service tasks in accordance with work guidelines, customer requirements, and ABB's quality and safety standards.

• Collaborate with customers on-site to pinpoint areas for operational enhancements and address issues.

• Conduct field service operations, recognize technical challenges, and perform troubleshooting at certified locations.

• Implement installation and commissioning, maintenance, repairs, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site activities; provide training to team members and customers as necessary.

• Create material lists and ensure that materials, parts, and equipment conform to quality standards and are readily available.

• Detect potential equipment malfunctions and suggest corrective measures.

• Foster and sustain positive relationships with customers, identifying potential new sales avenues.

• Recognize opportunities for product and quality enhancements, proposing operational and customer service improvements to management.

• Adhere to safety protocols, uphold safe work and environmental practices, and report any unsafe activities or incidents.

• Communicate timelines and expectations for service work to aid in customer retention.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 6 years of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with 8+ years in the same field, OR a High School Diploma/GED with equivalent work or military experience (10+ years) in servicing critical power equipment.

• Proficient in interacting and conveying written and verbal information to various levels within the organization.

• Strong collaborative skills to work effectively with others.

• Advanced proficiency in Microsoft Office applications.

• Moderate capability in project management utilizing MS Project or Excel.

• Advanced skill in drafting test plans and reports that detail testing outcomes.

• Highly organized with the ability to meet deadlines in administrative responsibilities.

• Must possess work authorization allowing employment with ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan named the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision benefits included.

• Company-sponsored life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D options available, fully employee-paid within maximum limits.

• Company-paid Short Term Disability coverage for up to 26 weeks.

• Company-paid Long Term Disability at 60% of pay, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available, fully employee-paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave for up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate resources for mental/behavioral health, health navigation, virtual health, and infertility/adoption support.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays provided.

• Vacation days accrued based on years of service for hourly and non-exempt roles.