Senior Field Service Technician

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Collaborate on-site with clients to discover avenues for operational enhancements and resolve issues.

• Conduct field service activities, which include diagnosing technical problems and performing on-site troubleshooting within certified locations.

• Carry out installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Serve as a trainer for both team members and customers when necessary.

• Compile material lists for service tasks and ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Proactively detect potential equipment malfunctions and suggest corrective measures.

• Foster and sustain positive relationships with customers to enhance satisfaction.

• Spot potential new sales prospects and relay them internally.

• Identify opportunities for product and quality enhancements and recommend operational and customer service improvements to management.

• Adhere to safety protocols and maintain safe working and environmental practices.

• Report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience in servicing critical power equipment OR an Associate’s Degree in electrical technology with 6+ years of experience in servicing critical power equipment OR a High School Diploma/GED combined with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Advanced capability to interact and convey written and verbal information across various levels within the organization.

• Strong collaboration skills to work effectively with others.

• Advanced proficiency in utilizing Microsoft Office applications.

• Moderate skills in project management using MS Project or Excel.

• Advanced ability to draft test plans and reports that detail test outcomes.

• Strong organizational skills to manage administrative responsibilities and meet deadlines.

• Valid work authorization that allows employment with ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: A PPO plan, known as the Copay Plan, OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-funded life insurance at 2X base pay.

• Company-paid AD&D at 1X base pay.

• Voluntary life and AD&D options available – fully employee-paid up to specified limits.

• Short Term Disability coverage for up to 26 weeks, funded by the company.

• Long Term Disability coverage at 60% of pay, company-paid; option to increase to 66 2/3% of pay.

• Supplemental benefits available – fully employee-paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave for up to 6 weeks.

• Access to Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) offered.

• 11 paid holidays provided.

• Vacation time allocated based on years of service for hourly and non-exempt roles.