Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver remote and on-site technical assistance for BD Pyxis automated dispensing systems within the designated region.

• Address, assess, prioritize, and resolve work orders in accordance with service-level expectations.

• Identify and rectify proprietary hardware and software components while maintaining full ownership of cases.

• Troubleshoot intricate issues and escalate to Senior or Lead Field Service Engineers as necessary.

• Provide support to government accounts that necessitate eligibility for a CAC.

• Implement preventive maintenance programs.

• Conduct installations, in-servicing, repairs, calibrations, and general technical support.

• Keep an accurate inventory of spare parts.

• Maintain the company-issued vehicle, tools, and equipment effectively.

• Foster positive customer relationships through professional communication and prompt assistance.

• Record service activities, expenses, and time logs utilizing approved tools.

• Collaborate with Sales and Implementation teams to enhance deployments and customer experience.

• Adhere to complaint-handling and Medical Device Reporting procedures.

• Ensure that service documentation complies with regulatory and corporate standards.

• Maintain safety policies, quality expectations, and operational standards.

• Engage in continuous training and remain updated on technologies, best practices, and system enhancements.

• Work autonomously and collaboratively to achieve service objectives.

• Assist leadership with escalations, advanced troubleshooting, and case resolutions.

⛳️ Requirements

• 1–3 years of combined experience in hardware, software, and IT support.

• Strong skills in troubleshooting, diagnostics, and problem-solving.

• Exceptional communication, customer service, and documentation skills.

• Capability to work independently, manage multiple priorities, and travel as needed.

• An Associate degree in a related field or over 3 years of Field Service or Technical Support experience.

• Experience in medical or electromechanical device repair is mandatory.

• Mechanical aptitude with the ability to disassemble and reassemble complex systems.

• Proficient with Windows OS, networking, and diagnostic tools.

• Ability to operate both powered and manual hand tools.

• Capability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.

• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended durations.

• A valid driver’s license and the ability to meet company driving requirements.

• Daily car travel is required, along with occasional air travel and overnight stays.

• Must meet eligibility criteria for access to Local, State, and/or Federal facilities, including background checks and necessary identification credentials or security badges.

• Shift availability from 3 PM to midnight or 4 PM to 1 AM, with on-call responsibilities.

• Experience with 24×7 on-call service is preferred.

• CompTIA A+ Certification or an equivalent certification is preferred.

🏝️ Benefits

• Comprehensive Total Rewards program.

• Opportunities for reward and recognition.

• Competitive salary and benefits packages.

• Continuous training, seminars, and development programs.

• Company-issued vehicle, tools, and equipment provided.

• Support for daily car travel, occasional air travel, and overnight stays.

• Consideration for COVID-19 vaccination accommodation pursuant to applicable law.