Senior Field Service Technician – 2

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Perform service tasks in alignment with work instructions as well as ABB's quality and safety standards.

• Provide exceptional customer service while executing service tasks based on customer orders and expectations.

• Communicate timelines and expectations for service work to enhance customer retention.

• Collaborate with customers on-site to pinpoint opportunities for operational improvements and resolve pain points.

• Conduct field service activities, identify technical problems, and troubleshoot on-site within certified areas.

• Carry out installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification of Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex activities at sites.

• Provide training to team members and customers as necessary.

• Prepare lists of materials and ensure the quality and availability of materials, parts, and equipment.

• Detect potential equipment failures and suggest corrective measures.

• Foster and maintain positive relationships with customers.

• Recognize potential new sales opportunities and relay them internally.

• Identify opportunities for product and quality enhancements, and advise management on operational and customer service improvements.

• Adhere to safety protocols and uphold safe working and environmental practices.

• Report unsafe practices and incidents promptly.

• Report directly to the Service Team Leader.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with over 6 years of experience in servicing critical power equipment, OR a High School Diploma/GED with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Proficient in interacting and conveying written and verbal information to varying organizational levels.

• Advanced skills in using Microsoft Office applications.

• Moderate ability to manage projects utilizing MS Project or Excel.

• Advanced capability to draft test plans and reports that detail test outcomes.

• Strong organizational skills to meet deadlines for administrative responsibilities.

• Candidates must possess work authorization that enables them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits provided.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee-funded up to maximums.

• Short Term Disability coverage for up to 26 weeks – fully company-funded.

• Long Term Disability at 60% of pay – company-funded, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-funded (such as accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays observed.

• Vacation entitlement based on years of service for hourly and non-exempt roles.

• Tools and opportunities to enhance skills, shape career paths, and take on challenges.