Senior Field Service Supervisor – Building Solutions

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a team of more than 20 direct reports, ensuring their motivation, adequate training, and proper recognition.

• Gather performance metrics and create reports.

• Mentor and develop team members to help them reach their full potential.

• Spot opportunities for enhancing processes.

• Assign and manage project-related tasks.

• Ensure project deliverables meet customer specifications, are completed on time, and adhere to budget constraints.

• Achieve financial and operational goals by renewing contracts, reducing cancellations, preserving strong profit margins, and growing the customer base.

• Employ service management tools and methodologies for resource forecasting, planning, monitoring, and performance assessment.

• Act as the site leader for the St. John's location.

• Work collaboratively with various teams to prevent and resolve customer issues and identify additional revenue opportunities.

• Establish performance measurement practices and spearhead improvement initiatives.

⛳️ Requirements

• Postsecondary education in Controls, HVAC, or Industrial Automation.

• A minimum of 3 years of experience in Controls, HVAC, or Industrial Automation.

• A valid Class 5 driver's license.

• Willingness to travel approximately 25% of the time within the Atlantic Canada region.

• Experience with building mechanical systems, especially HVAC, including air conditioning, heating/combustion systems, and mechanical and pneumatic controls.

• Proficient knowledge of Building Automation Systems (BAS), encompassing Direct Digital Controls (DDC), Access Control Systems, Video Surveillance and CCTV Systems, Fire Detection Systems, Systems Integration, Centralized Building Management, and associated IT infrastructure and networking.

• Demonstrated ability to effectively lead and manage teams.

• Strong communication and interpersonal abilities.

• Capacity to influence stakeholders at various organizational levels.

• Proven ability to work independently as well as collaboratively in a team setting.

• Skill in applying experience and established standards to real-world situations.

• Prior customer service experience is required.

🏝️ Benefits

• Benefits – Medical, Vision, Dental, Mental Health

• Paid Vacation

• Retirement Benefits (as per regional policy)

• Career Growth

• Professional Development

• No relocation package