Senior Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onsite installation and deployment of Tractian’s hardware and software solutions.

• Assess customer facilities and equipment to create plans for sensor placement and installation.

• Install, configure, and commission vibration sensors, gateways, and associated hardware.

• Collaborate closely with maintenance, reliability, engineering, operations, and plant leadership teams.

• Diagnose mechanical, electrical, hardware, software, connectivity, and installation challenges.

• Effectively manage onsite projects independently and make informed technical decisions in the field.

• Educate customers on Tractian’s technology and best practices for implementation.

• Foster strong relationships with customers and act as a dependable technical resource.

• Coordinate project execution with internal teams, customer stakeholders, contractors, and onsite personnel.

• Oversee installations from the initial site assessment to project completion.

• Record project activities, installations, equipment details, and customer interactions in CRM systems.

• Adhere to customer safety protocols, site procedures, and Tractian’s installation standards.

⛳️ Requirements

• Practical experience in field service, industrial maintenance, manufacturing, reliability, mechanical, electrical, automation, heavy equipment, or a similar technical field.

• Background in installing, troubleshooting, maintaining, or servicing industrial or rotating equipment.

• Strong mechanical and electrical skills with proven problem-solving abilities.

• Experience in manufacturing, industrial, or other technical settings.

• Capability to interpret technical documentation, equipment manuals, schematics, or installation guidelines.

• Ability to work autonomously, manage multiple projects, and make informed technical decisions in the field.

• Excellent communication and customer engagement skills, with the capacity to explain technical concepts and train clients.

• Ability to adhere to customer safety standards and relevant site procedures.

• Proficient with technical documentation and CRM software.

• Willingness to travel 50% across North America on a weekly basis.

• Certifications in electrical, mechanical, or related disciplines are advantageous.

• Experience with vibration analysis, monitoring, or predictive maintenance is a plus.

🏝️ Benefits

• Competitive Compensation

• Premium Medical, Dental, and Vision Coverage

• Paid Time Off (PTO): 15 Days

• 401(k) Retirement Plan

• Wellhub Membership - Access a wide range of gyms and training programs.

• After four years of service, earn a fully funded trip anywhere in the world.