Field Service Engineer – NanoZoomer

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct preventive maintenance services independently.

• Diagnose and repair equipment malfunctions autonomously.

• Oversee standard product installations and system acceptance tests.

• Manage customer service operations and set expectations.

• Execute software updates, hardware enhancements, and system integrations.

• Coordinate service operations with clients and internal teams.

• Offer technical support and mentorship to Level 1 engineers.

• Keep precise service documentation and reports.

• Educate customers on basic operations and maintenance.

• Travel to customer locations for appointments and service tasks.

⛳️ Requirements

• Bachelor’s Degree in Electronics, Engineering, Physics, or Material Science with 3 years of experience in Failure Analysis or the Semiconductor industry.

• In-depth knowledge of NanoZoomer, FDSS, and FA product functionality.

• Capability to diagnose intricate mechanical, electrical, optical, and software problems.

• Familiarity with networking, servers, and workstation specifications.

• Proficient in interpreting schematics and technical documents.

• Experience training customers on basic operations and maintenance.

• Prior experience in servicing, maintaining, and troubleshooting scientific/technical equipment.

• Experience with digital voltmeters and oscilloscopes.

• Strong mechanical aptitude.

• Excellent troubleshooting skills with a keen attention to detail.

• Ability to read and work from schematics.

• Knowledge of computer hardware.

• Experience in installing hardware, software, drivers, and operating systems.

• Compliance with customer policies and protocols regarding worksite behavior and safety.

• Strong verbal and written communication skills.

• Proficiency in Microsoft Word and Excel.

• Willingness to travel on short notice.

• Ability to travel 50% to 75% of the time, including potential international travel.

• Capability to transport oneself to and from appointments.

• Self-driven and committed to ensuring customer satisfaction and expectations.

• Previous experience using, servicing, or installing imaging or scanning equipment components.

• Familiarity with mechanical systems, robotics, or sample handling.

• Experience with Microsoft Dynamics CE.

• Ability to work independently or collaboratively within a team or with customers.

• Capability to work with or be exposed to goods and information subject to US State Department ITAR regulations and Commerce Department CCL.

• Legally authorized to work in the United States.

• Hamamatsu Corporation does not provide sponsorship for immigration visas for employment applicants.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Prescription coverage.

• Life insurance.

• Vacation time.

• Sick time.

• Personal time.

• Retirement plans.

• Competitive salary.

• Equal employment opportunity.