Field Service Technician II

This is a fully remote position, open to applicants in United States.

📋 Description

• Commission, repair, and provide service for mechanical and electrical equipment related to new Data Center Cooling initiatives.

• Analyze work orders, blueprints, schematic diagrams, and associated materials to identify necessary tasks, tools, equipment, and parts for installation or repair.

• Effectively manage complex jobs to minimize impact on customers’ facilities and experiences while reducing financial strain on the company.

• Collaborate with building owners, general and mechanical contractors, engineers, and local service providers.

• Work with engineering and manufacturing teams to address unique operational and maintenance challenges.

• Deliver exceptional customer service to both internal and external stakeholders while maintaining a polished appearance and professional demeanor.

• Provide management with insights on customer satisfaction, product performance, and suggestions for product enhancements as necessary.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Three to five years of experience in installation, maintenance, and troubleshooting, with a preference for HVAC servicing or similar electromechanical experience.

• Willingness to travel approximately 85% of the time to various job sites for commissioning and warranty responsibilities.

• Excellent analytical abilities and meticulous attention to detail.

• Capability to read and interpret blueprints, plans, and manuals effectively.

• Ability to remain engaged in projects through root cause analysis.

• Outstanding customer service skills with a commitment to exceeding the expectations of both internal and external clients.

• Capacity to work independently and efficiently, ensuring tasks are completed accurately with external technicians while also following up on parts delivery.

• Trade or technical school education or relevant certification is a plus.

• Experience with industrial HVAC equipment or similar electromechanical products is preferred.

• Proficient in Microsoft Excel and Word.

• Intermediate experience with commercial projects.

• Familiarity with building automation systems is an advantage.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short-term disability (STD)

• Long-term disability (LTD)

• Flexible Spending Account (FSA)

• Health Savings Account (HSA)

• 401(k) Plan with company contributions

• Comprehensive compensation and benefits package