Senior Field Service Engineer

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Install, maintain, repair, and enhance intricate diagnostic instruments and laboratory automation systems.

• Conduct advanced troubleshooting of hardware, software, and system-level problems.

• Resolve complex service challenges independently.

• Act as a technical escalation point for critical customer concerns.

• Develop and sustain strong customer relationships through proactive communication and technical support.

• Take ownership and manage the designated Honolulu and Oahu territory.

• Prioritize service tasks to align with customer and business needs.

• Ensure that service activities adhere to Abbott quality systems, regulatory requirements, and laboratory safety protocols.

• Document service tasks, solutions, and compliance-related records meticulously.

• Collaborate with Sales, Applications, Technical Support, and Engineering teams.

• Offer technical mentoring and informal guidance to Field Service Engineers and colleagues.

• Utilize remote diagnostic tools and digital technologies to enhance instrument uptime and service efficiency.

• Maintain necessary certifications and engage in continuous technical training.

⛳️ Requirements

• A Bachelor’s degree or equivalent relevant experience is mandatory.

• A minimum of 5 years of experience as a Field Service Engineer is required.

• Ability to travel locally up to 95% and long-distance up to 25% is essential.

• A valid driver’s license is necessary.

• Experience in supporting laboratory instrumentation and automation within a clinical or diagnostic setting is preferred.

• Proven troubleshooting and problem-solving skills with laboratory instrumentation, including automation, are required.

• Proficiency in Microsoft Word, Excel, PowerPoint, internet-based tools, VPN, and remote troubleshooting systems is expected.

• Effective verbal and written communication skills are essential in customer-facing technical environments.

• Demonstrated interpersonal skills for professional interactions with customers and cross-functional teams.

• Ability to work autonomously as well as in collaborative service environments is necessary.

• Commitment to maintaining required certifications and completing ongoing technical training is essential.

🏝️ Benefits

• Opportunities for career development within an international company.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan for eligible employees in the upcoming calendar year.

• Retirement savings plan featuring substantial employer contributions.

• Tuition reimbursement program available.

• Freedom 2 Save student debt program offered.

• FreeU education benefit provided.

• Opportunities for career advancement.

• Recognition for a diverse and family-friendly workplace.