Field Service Engineer II – Dualbeam

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Install, maintain, troubleshoot, and repair intricate Dualbeam electron microscopy systems at client locations.

• Identify problems across electronics, mechanical systems, ultra-high vacuum systems, high-voltage components, controls, and associated subsystems.

• Conduct preventive maintenance and corrective services to enhance instrument uptime and reliability.

• Address customer requirements, including urgent support situations.

• Update customers on system status, troubleshooting advancements, repairs, and subsequent steps.

• Educate and assist customers in the safe and effective operation of equipment.

• Analyze and interpret technical documentation, schematics, and service procedures.

• Record service activities and create comprehensive service reports.

• Operate independently and collaborate with technical support, engineering, and service teams when escalation is necessary.

• Adhere to safety, quality, and customer-site protocols.

• Support semiconductor fabrication facilities and ensure compliance in controlled cleanroom environments.

• Travel within the designated territory, predominantly assisting Minnesota clients and occasionally covering the Central U.S.

⛳️ Requirements

• Advanced degree in Electronics, Engineering, Physics, Chemistry, or a related technical field; or a bachelor’s degree in a pertinent technical area (or a combination of education and practical experience) along with at least 2 years of hands-on experience in installing, troubleshooting, or repairing complex analytical, scientific, or technical equipment.

• Valid driver's license.

• Willingness to travel approximately 50%, with most activities expected to be localized to Minnesota.

• Capability to reside within about a 45-minute commute of Bloomington, Minnesota.

• Ability to lift up to 50 pounds and operate safely in laboratory and customer-site settings.

• Competence to work in cleanroom environments and adhere to customer-specific gowning, safety, and access protocols.

• Flexibility to support schedules occasionally outside the standard Monday–Friday, 8:00 a.m.–5:00 p.m. hours.

• Proficiency in English; additional languages are advantageous.

• Strong skills in electronics and mechanical troubleshooting.

• Capability to diagnose intricate equipment issues down to the component level.

• Experience in supporting advanced electromechanical or analytical systems.

• Familiarity with ultra-high vacuum systems and high-voltage equipment is preferred.

• Ability to work independently and make informed technical decisions in the field.

• Competence in reading schematics and technical documentation.

• Experience with service-management software and Microsoft Office applications.

• Background in semiconductor fabrication, cleanroom, or semiconductor-equipment environments is a plus.

• Previous field service or technical support experience with electron microscopy systems is highly regarded.

• Prior field service or technical support experience with Transmission Electron Microscopes (TEM) may be relevant.

• Relevant technical certifications are advantageous.

🏝️ Benefits

• Variable annual bonus based on company, team, and/or individual performance outcomes.

• National medical and dental coverage.

• National vision plan.

• Health incentive programs.

• Employee assistance and family support services.

• Commuter benefits.

• Tuition reimbursement.

• At least 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.

• Accident and life insurance.

• Short- and long-term disability coverage.

• 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) with a company stock discount.