Field Service Technician

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Execute installation, troubleshooting, and technical maintenance of product and component hardware and software, primarily at customer locations.

• Conduct routine inspections, cleaning, minor repairs, and preventive maintenance within a designated area.

• Assess products for proper functionality and address or escalate issues as per established protocols.

• Arrange service appointments, complete necessary documentation, and collaborate with customers to ensure satisfaction and comprehension of the product.

• Diagnose hardware and software malfunctions utilizing diagnostic tools.

• Carry out component-level hardware repairs and make adjustments to mechanical components.

• Set up and install relevant software as required.

• Replenish consumables as instructed.

• Install, relocate, modify, and remove hardware and software products.

• Educate and train customers on the usage of the installed hardware and software.

• Engage in training sessions, KPI initiatives, and special projects.

⛳️ Requirements

• Required education or equivalent practical experience.

• At least 1-2 years of pertinent experience or a suitable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• Willingness to work evening, night, and weekend shifts.

🏝️ Benefits

• Commitment to equal opportunity employment and diversity.

• Comprehensive training through on-the-job, classroom, and online formats.