Field Service Technician – Distributor Opportunity

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Install new automated electromechanical systems and ensure professional customer hand-offs.

• Troubleshoot, diagnose, and repair assigned equipment independently, ideally during a single visit.

• Confirm all Service Visit Orders (SVOs) within 24 hours of completing work and adhere to spare parts and time allocation procedures.

• Provide comprehensive issue descriptions for billable quotations within 24 hours upon request.

• Perform preventive maintenance for contract customers within 90 days of SVO assignment, utilizing required checklists and documentation.

• Escalate unresolved issues through the appropriate channels for swift resolution and customer satisfaction.

• Educate customers about equipment upgrades and accessories, directing leads through the proper channels.

• Conduct special site or system environmental analysis tests as assigned.

• Train customers on fundamental system operation and maintenance.

• Maintain and care for ZEISS tools and assets.

• Complete all assigned technical training, including pre-reading, classroom courses, and online learning.

• Pursue personal development through the ZEISS CurioZ training portal and self-directed learning.

• Adhere to laboratory safety protocols, customer site safety procedures, and the Southwest Surgical code of ethics and conduct.

• Travel frequently for customer service and training, including domestic overnight and international travel.

• Work on assigned projects and carry out additional duties as directed by management.

⛳️ Requirements

• A 4-year degree or technical certificate in a technical/scientific field, related military electronics experience, or an equivalent combination of training and experience, such as 3+ years of direct experience in building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.

• 3-5 years of professional work experience.

• Strong knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments.

• Familiarity with specimen handling of Level 3 and below pathogenic biohazards.

• Proficiency in troubleshooting software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems.

• Knowledge of Windows operating environments and proficiency in word processing and/or email applications.

• Ability to read and understand electrical or mechanical engineering documentation and schematics.

• Valid U.S. driver's license and a driving record in good standing.

• Capability to drive a company-provided car/van.

• Willingness to engage customers in BSL-2 and BSL-3 facilities; potential engagement in BSL-4 environments may be required.

• Openness and ability to travel domestically and internationally for training.

• Capability to lift approximately 75 lbs.

• Frequent domestic overnight travel and international travel for training, with an overall average of 50%.

• Ability to complete required technical training and maintain necessary technical skill certifications.

• Proficiency in English, both verbal and written (German is a plus).

• Ability to work independently as well as collaboratively within a team.

• Strong administrative and time management skills.

🏝️ Benefits

• Performance bonus.

• Medical coverage.

• Vision insurance.

• Dental insurance.

• 401k retirement plan.

• Paid time off, including vacation, personal, and sick days.

• Company-provided car/van.

• Technical training programs offered by ZEISS.

• Six months to one year of formal training for the role.