Field Service Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee all AGFA imaging equipment within the designated territory, which includes troubleshooting, repairs, preventative maintenance, and field service bulletins.

• Provide assistance to fellow Field Service Engineers outside the territory when required and as workload allows.

• Offer feedback to the US DR product team regarding technology performance, reliability, serviceability, service quality, and design concerns.

• Organize, implement, and validate installations in collaboration with the Project Management and Installation Team.

• Support sales initiatives by identifying potential DR prospects and delivering technical assistance during both pre- and post-sales activities.

• Cultivate customer relationships and devise action plans for additional AGFA sales, which include service agreements, upgrades, professional services, and new equipment.

• Install, troubleshoot, and maintain Agfa DR support, x-ray room systems, and OEM products.

• Review equipment operation with customers to meet installation training obligations.

• Address hardware and software issues promptly to guarantee customer uptime and satisfaction.

• Develop technical solutions by collaborating with hospital IT administrators, end users, vendors, and support teams.

• Ensure maximum uptime, performance, and efficiency of Agfa systems.

• Install software and hardware while conducting performance analyses.

• Identify equipment issues, confirm system defects, and implement fixes, workarounds, or other corrective measures.

• Initiate and manage DR/imaging escalation processes, keeping customers and management updated.

• Assist with customer system installations, upgrades, and implementation tasks.

⛳️ Requirements

• A Bachelor’s Degree or equivalent experience in a technology-related field is advantageous.

• Certifications such as MCSE, Network +, and CIIP are beneficial.

• A minimum of 5 years of prior direct field work experience in a technical customer support role dealing with traditional x-ray rooms, digital x-ray equipment, and computed radiography (CR) systems.

• Preferred 2 to 3 years of experience in an expert or specialist-level position focusing on x-ray technology.

• Some familiarity with PACS, RIS, and EMR systems is desired.

• Required experience with electronic and electromechanical systems.

• Proficiency in networking and operating systems.

• Previous experience in DR support and x-ray room operations; knowledge of Agfa software or similar industry software, along with the ability to learn new technologies.

• Strong computer skills, including proficiency in MS Office, Lotus Notes, and Internet-based knowledge management systems.

• Excellent oral, written, and interpersonal communication abilities.

• Proven organizational and time management skills.

• Experience adapting to change and managing priorities effectively.

• Strong customer service skills when interacting with both internal and external customers.

• Prior experience working in a global environment, including networking and building relationships with individuals in remote locations and virtual teams.

• Understanding of the technical services business, product launch processes, and the healthcare environment.

• Must be eligible for overnight travel within the US and Canada.

• Must qualify for customer-initiated security clearances, such as the US National Agency Check (NAC).

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for career development and growth.

• Supportive management structure.

• Friendly work environment with dedicated and professional colleagues.

• Benefits package that supports physical, emotional, and financial well-being.

• Variable and commission compensation opportunities for eligible positions.

• Vacation entitlement.

• Paid time off.