Senior Field Performance Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee, schedule, and finalize service and warranty-related tasks

• Coordinate, lead, and uphold the warranty and service timetable

• Distribute labor resources for service and warranty initiatives in collaboration with the Electrical Foreman, Construction Supervisor, and Branch Manager

• Aid in the training and development of Field Service Technicians and Field Communications Technicians

• Conduct regular meetings to align and educate the local field service team on best practices

• Facilitate onboarding and training for new members of the field performance team

• Surpass field performance KPIs, including turnaround time, experience rating, and average dispatches completed

• Assist with inspections and site audits as assigned

• Engage with customers, the Branch Manager, Senior Electrical Foreman, Construction Supervisor, and the centralized scheduling Field Service Team

⛳️ Requirements

• 1–3 years of prior experience in field construction or solar is required

• A High School diploma is mandatory

• Experience in PV design or PV electrical work is preferred

• Must possess a clean driving record and successfully pass a driving background check

• Must be at least 21 years old

• A valid driver’s license is necessary

• Depending on state requirements, a valid state or local Electrical Journeyman certification or license may be needed; preferred otherwise

• Knowledge of the NEC and relevant codes and standards is essential

• Ability to interpret single line drawings and PV systems from roof to meter

• Familiarity with electrical principles, solar interconnection/tie-in, PV system operation, and basic construction principles

• Demonstrated customer service skills

• Exceptional verbal and written communication abilities

• Strong organizational and time management competencies

• Proficient computer skills

• Capability to meet physical demands, including frequently lifting up to 50 pounds and up to 100 pounds with assistance, rooftop work, ladder climbing, outdoor tasks, confined-space work, and utilizing safety equipment

🏝️ Benefits

• Opportunities for employee development and skills training through the Power+ program

• Training across qualifying homes, installation, inspections, and servicing

• Enhanced job security through cross-team versatility

• Commitment to equal opportunity employment