Senior FHIR, Interoperability Test Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver centralized technical assistance and support for healthcare facilities, vendors, developers, and integration partners utilizing deployed interoperability and integration services.

• Diagnose and resolve integration, connectivity, configuration, onboarding, and data-exchange issues, collaborating with engineering, onboarding, testing, and platform teams.

• Interact with system users, technical stakeholders, vendors, and partner organizations to define problems, identify root causes, and provide or coordinate suitable technical solutions.

• Assist with EHR, HIE, FHIR, API, interface, and related healthcare integration services, including validation and testing as necessary to ensure issue resolution and system readiness.

• Sustain the technical knowledge base, troubleshooting procedures, support documentation, known-issue records, and resolution guidance.

• Record defects, fixes, configuration changes, and recurring support issues for operational reference and ongoing improvement.

• Aid in training and user adoption initiatives.

• Undertake additional tasks and responsibilities as required to support team goals and ensure project success.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field, along with 7+ years of relevant professional experience.

• Significant experience in providing technical support and troubleshooting for complex software, systems, integration, or healthcare technology environments.

• Proficiency in troubleshooting healthcare interoperability technologies, including EHR, HIE, FHIR, APIs, interfaces, and data-exchange services.

• Strong background in root cause analysis, connectivity troubleshooting, configuration support, defect resolution, and validation testing.

• Excellent problem-solving and analytical skills, with the capacity to research technical issues and communicate clear resolution steps.

• Outstanding communication and customer-service abilities, capable of supporting both technical and non-technical stakeholders, vendors, and partner organizations.

• Experience in supporting healthcare integration platforms, interface engines, APIs, FHIR services, or other interoperability technologies.

• Familiarity with knowledge base management, technical documentation, troubleshooting procedures, known-issue tracking, and operational support processes.

• Experience in supporting facility and vendor onboarding, technical training, user adoption, and remote technical assistance.

• Preferred experience with federal healthcare programs or working with government healthcare organizations such as the Department of Veterans Affairs, Department of Health and Human Services, or Defense Health Agency.

• U.S. Citizenship is mandatory.

• All selected candidates are required to successfully complete a background check.

• Ability to obtain and maintain a Government/Public Trust clearance, including necessary fingerprinting, when required for the position.

• Sponsorship is not available.

🏝️ Benefits

• Medical/Dental/Vision.

• 401k with Employer Match.

• PTO + Federal Holidays.

• Corporate Laptop.

• Training Opportunities.

• Remote Opportunity.