Senior Facilities Manager

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Oversee the delivery of facilities services for a designated portfolio of retail bank branches and cafes.

• Serve as the main client liaison for operational matters.

• Supervise facility managers in their daily operations, performance, maintenance, issues, and escalations.

• Track vendor management activities, changes in scope, and documentation of underperformance.

• Ensure compliance with preventive maintenance schedules for HVAC systems, security measures, point-of-sale equipment, ATMs, and other essential infrastructure.

• Design and execute programs and processes aimed at reducing operational costs and enhancing efficiency.

• Maintain adherence to health, safety, food safety, environmental, and risk management policies.

• Assist in compliance reviews, health inspections, audits, and training initiatives.

• Propel benchmarking, best practices, and continuous improvement efforts.

• Facilitate collaboration between facility managers and internal teams, and identify JLL subject matter experts.

• Cultivate and manage senior-level client relationships while ensuring contract obligations and KPIs are satisfied.

• Supervise operating budgets, forecasting, financial reporting, vendor payments, cost-saving initiatives, and contractual authority.

• Lead recruitment, coaching, mentoring, training, performance evaluations, and development planning for facility managers.

• Offer strategic guidance as a senior member of the facilities leadership team while exemplifying JLL's core values.

⛳️ Requirements

• A bachelor's degree or equivalent is preferred.

• Relevant certifications and industry designations are preferred (e.g., LEED, CFM, FMP, or certifications in food service/hospitality management).

• Minimum of 7 years of leadership experience in a facility management setting, including at least 3 years managing other facility managers in retail, banking, or hospitality environments.

• Demonstrated experience in managing remote teams and facility managers across various time zones and geographical regions.

• Willingness to travel up to 30% to visit locations within the portfolio and assist facility managers.

• Proficient in a variety of information technology tools and platforms.

• Strong interpersonal skills, strategic thinking abilities, and problem-solving skills, especially in customer-facing situations.

• Excellent verbal and written communication skills along with presentation abilities, particularly in interactions with senior client stakeholders.

• Proven track record in developing high-performing facility management teams and delivering exceptional internal and external customer service in retail or hospitality contexts.

• Must be authorized to work in the United States without sponsorship.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive medical, dental, and vision coverage.

• Paid parental leave at 100% of salary.

• Paid time off and company holidays.

• Early access to earned wages through Daily Pay.

• A supportive culture and a comprehensive benefits package that prioritizes mental, physical, and emotional well-being.