Senior Equipment Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Repair and maintain equipment in practitioners' offices, prioritizing customer satisfaction.

• Deliver courteous and professional repair services, including the escalation of complex and challenging issues.

• Provide installation services as necessary.

• Keep essential tools for installation and repair services in good condition.

• Lead team members while overseeing on-site installation, repair, maintenance, and testing tasks.

• Diagnose technical problems, troubleshoot errors, and identify effective solutions.

• Understand customer needs and offer recommendations to enhance their experience.

• Assist junior technicians with assignments as required.

• Manage inventory levels within the service van.

• Generate timely and comprehensive service reports.

• Participate in mandatory career development and technical training provided by manufacturers.

• Adhere to OSHA regulations and utilize personal protective equipment as necessary.

• Communicate progress of assignments to team members and HUB dispatchers.

• Complete, review, and finalize work orders daily for billing purposes.

• Submit FDA forms, expense reports, and any other necessary documentation.

• Follow Fleet Management Policy, including maintenance and accident management protocols.

• Engage in special projects and undertake other assigned duties.

⛳️ Requirements

• Must possess 3 or more Level 1 Certifications as determined by the ROM/ZOM based on business needs.

• Must be cross-certified in areas such as digital x-ray/software, digital CAD/CAM, etc.

• Proven ability to present preventative maintenance options to customers.

• Demonstrated capability to accurately manage work orders, FSRs, Concur, eTime, RMA’s, and 2579 reporting in a timely manner.

• Ability to serve as a liaison between Henry Schein, customers, contractors, and EPM.

• Must exhibit capabilities as a lead technician.

• Must be able to work effectively independently.

• Exceptional troubleshooting skills.

• Proven experience handling confidential information.

• Must possess the ability to mentor other technicians.

• Strong oral communication and presentation skills.

• Advanced proficiency in computer skills.

• Typically requires 7 or more years of experience in the dental industry with demonstrated proficiency.

• Strong mechanical aptitude.

• Experience in service and installation.

• Must have achieved and demonstrated expertise in an area equivalent to CIT certification.

• Typically requires a high school education, vocational training, and/or on-the-job training.

• An Associate's degree or Technical School Certification is preferred.

• Ability to maneuver large equipment and perform substantial and/or repetitive tasks such as bending, stopping, lifting, and climbing ladders.

🏝️ Benefits

• Equal Employment Opportunity Employer.

• Access to required Henry Schein Dental Career Development training and specific manufacturer technical training.