Senior Equipment Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Repair and maintain all equipment within practitioners’ offices, prioritizing outstanding customer service.

• Address and resolve complex technical challenges through escalation.

• Provide installation services as required.

• Ensure the maintenance of essential tools and equipment for installation and repair tasks.

• Lead team members while overseeing on-site installation, repair, maintenance, and testing activities.

• Diagnose technical problems, troubleshoot errors, and identify effective solutions.

• Comprehend customer needs and propose solutions to enhance the customer experience.

• Support junior technicians to guarantee high-quality customer service.

• Oversee and manage inventory within the service van.

• Generate timely and comprehensive service reports.

• Participate in mandatory Henry Schein Dental Career Development and manufacturer technical training sessions.

• Adhere to OSHA regulations and utilize personal protective equipment as necessary.

• Update team members and HUB dispatchers on assignment progress.

• Complete, review, finalize, and submit work orders for billing purposes.

• Submit FDA forms, expense reports, and other necessary documentation.

• Follow Fleet Management Policy, including maintenance and accident management protocols.

• Engage in special projects and perform additional duties as required.

• Maneuver large equipment and perform physical tasks such as bending, stopping, lifting, and climbing ladders as needed.

⛳️ Requirements

• Possess 3 or more Level 1 Certifications as determined by the ROM/ZOM based on business requirements.

• Must be cross-certified in areas such as digital x-ray/software, digital CAD/CAM, etc.

• Demonstrated ability to present preventative maintenance solutions to customers.

• Proven track record of timely and accurate administration (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.).

• Ability to function as a liaison between Henry Schein, customers, contractors, and EPM.

• Must exhibit capabilities of a lead technician.

• Ability to work effectively independently.

• Exceptional troubleshooting skills.

• Proven ability to handle confidential information responsibly.

• Must be capable of mentoring other technicians.

• Strong oral communication and presentation skills.

• Advanced computer proficiency.

• Typically possesses 7 or more years of experience in the dental industry with demonstrated proficiency.

• Solid mechanical skills.

• Experience in service and installation.

• Must have achieved and demonstrated expertise equivalent to a CIT certification.

• Typically holds a high school diploma, vocational training, and/or relevant on-the-job training.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Professional development and training opportunities.

• Paid time off and holiday pay.

• Employee discounts on products and services.