Senior Enterprise Client Executive

This is a fully remote position, open to applicants in New York, +3 more states.

📋 Description

• Retain clients, cultivate sustainable relationships, and comprehend the solution suite to enhance service offerings.

• Drive renewals and manage the complete expansion sales process within the customer base.

• Seek and develop new and expansion opportunities within designated accounts.

• Formulate account plans that align with strategic business objectives of clients.

• Determine success metrics for solutions and manage progress against the account plan.

• Upsell to ensure product adoption, renegotiate KPIs, and secure additional budgets.

• Collaborate with internal teams, external vendors, and key partners to achieve program outcomes and client satisfaction.

• Track industry and technology trends to educate and advocate for clients.

• Act as a strategic partner and trusted advisor to client teams.

• Focus on client engagement, maximize revenue growth and efficiency, identify opportunities, and implement retention strategies.

• Implement proposal management and optimization strategies across the client portfolio.

• Communicate new features and growth opportunities while establishing expectations and adhering to deadlines.

• Facilitate internal problem-solving discussions to add value, address challenges, and achieve organizational goals.

• Ensure and continuously assess client satisfaction.

⛳️ Requirements

• Minimum of 5 years of industry experience in HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare.

• A Bachelor's degree is mandatory.

• Experience dealing with National Accounts in strategic selling and/or customer service roles.

• Demonstrated ability to establish internal and external partnerships at all organizational levels.

• Capability to lead through influence in a matrixed leadership environment.

• Ability to effectively convey complex information to a diverse audience.

• Outstanding presentation skills suitable for the VP level.

• Proficient in using facts and data to narrate stories that drive sales.

• Excellent knowledge and use of Salesforce for pipeline management, account oversight, and forecasting accuracy.

• Proven ability to utilize resources effectively to address and resolve customer concerns.

• Proven resilience and tenacity while working under pressure.

• Must reside in the U.S.

🏝️ Benefits

• Health, dental, vision, and life insurance options available.

• 401(k) Savings plan with generous company matching contributions up to 6%.

• Voya Retirement Plan — employer-funded cash balance retirement plan (4%).

• 20 days of paid time off.

• Nine paid company holidays.

• Flexible Diversity Celebration Day.

• 40 hours of paid volunteer time each calendar year.

• Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives.

• Resources, plans, programs, and tools supporting physical, financial, social, and emotional wellbeing.