Senior Engagement Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee intricate deliverable-based, fully outsourced, or exceptionally large-scale projects or programs

• Manage a single client or a portfolio of businesses

• Provide guidance and mentorship to a team of Engagement Managers within a specific region or practice area

• Take ownership of the customer experience, ensuring high-quality service delivery and client satisfaction

• Supervise engagements to guarantee that objectives are met, delivered on time, within budget, and consistent with internal requirements

• Deliver strategic value and advisory on engagements by foreseeing client needs

• Lead larger engagement teams, mentor team members, and cultivate a collaborative environment

• Establish and maintain relationships with client stakeholders, aligning services with long-term objectives

• Analyze client organizations, assess engagement-to-business-line ratios, and pinpoint value-realization opportunities

• Serve as a proactive, strategic, customer-oriented trusted advisor

• Report on engagement progress, challenges, and outcomes to both internal and external stakeholders

• Handle engagement budgeting, forecasting, and profitability management

• Enhance resource allocation and team performance across various engagements

• Identify and mitigate risks to maintain engagement stability

• Set up governance structures and controls

• Drive the development of customer-facing reports and dashboards featuring KPI and metric data

• Promote continuous enhancements to delivery processes and outputs

• Conduct regular team meetings and encourage contributions from team members

• Collaborate with cross-functional teams to achieve shared goals

• Occasional travel throughout the year may be necessary

⛳️ Requirements

• Bachelor’s degree in business, Project Management, or a related discipline

• At least 7 years of experience in project management or portfolio management positions

• Demonstrated success in managing complex projects and portfolios

• Exceptional communication and interpersonal skills for fostering relationships

• Proven ability to influence and negotiate effectively

• Strong leadership and team management capabilities, with experience leading high-performance teams

• Excellent analytical and problem-solving abilities

• Capacity to make decisions based on data

• Experience in the IT Professional Services sector (preferred)

• A Master’s degree in a related area (preferred)

• Familiarity with CRM systems and customer engagement strategies (preferred)

• Project management certification (PMP, PRINCE2, etc.) (preferred)

• Experience with Agile methodologies: Scrum, Kanban, SAFe, XP (preferred)

🏝️ Benefits

• Medical, Dental, and Vision coverage

• Critical Illness, Accident, and Hospital insurance

• 401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions

• Life Insurance (Voluntary Life and AD&D for employees and their dependents)

• Short and Long-Term Disability coverage

• Health Spending Account (HSA)

• Transportation Benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation, or Sick Leave)

• Additional earnings opportunities through incentive programs such as annual bonuses, profit sharing, etc.