Senior Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead significant client engagements to achieve successful results in collaboration with Network to Code’s Managing Consultants.

• Provide Agile coaching and advocate for Agile transformation for major clients.

• Formulate and implement strategies that help clients attain desired business outcomes through network automation.

• Organize, monitor, and communicate project-related activities in accordance with established processes, best practices, and Agile methodologies.

• Evaluate and oversee client satisfaction and the health of initiatives.

• Proactively identify issues and coordinate solutions with project teams.

• Take responsibility for the internal aspects of successful project delivery at Network to Code.

• Oversee team communications, structure, and staffing throughout various project phases.

• Address project challenges, issues, and escalations effectively.

• Provide executive-level oral and written updates on achievements, ongoing tasks, risks, obstacles, dependencies, and necessary client interventions.

• Identify and manage inter-team dependencies.

• Recognize risks, foresee potential effects, and create contingency plans.

• Eliminate obstacles, mediate conflicts, facilitate decision-making, and drive resolutions.

• Prioritize tasks and manage workload while assessing scope, budget, and timeline trade-offs.

• Identify process and delivery inefficiencies and collaborate with Network to Code teams to address them.

• Collaborate and coordinate with the Network to Code project execution team.

• Build trust-based relationships with client teams, particularly with stakeholders and leaders.

• Report directly to the PMO Manager.

⛳️ Requirements

• At least 5 years of experience in managing customer-facing projects.

• Strong skills in engagement and project management, including conceptualization, analysis, driving alignment, resource planning, milestone and objective management, and Agile practices.

• Capability to coordinate multiple projects and organize diverse team members, including developers, engineers, and clients.

• Ability to multitask, prioritize, and coordinate activities to meet various Agile deadlines while thriving under pressure.

• Capacity to work remotely and independently.

• Proven track record of facilitating successful outcomes by cultivating cohesive teams.

• Experience in managing resistance constructively and professionally in challenging situations.

• Strong situational awareness, foresight, and the ability to identify, plan for, and resolve delivery dependencies and risks.

• Excellent written and verbal communication skills.

• Initiative to organize and align teams for focused delivery.

• Entrepreneurial mindset with extensive experience in an agile/adaptable environment.

• Strong skills in presenting, listening, comprehension, verbal, written communication, and documentation.

• Familiarity with Jira and the software development lifecycle.

• Relevant start-up experience is preferred but not required.

• Must be authorized to work in the United States for any employer without sponsorship.

🏝️ Benefits

• Discretionary bonuses.

• Option grants.

• Comprehensive benefits package.

• Virtual team events and happy hours.

• Opportunities for mentoring, collaboration, learning, growth, and innovation.