Senior Engagement Manager

This is a fully remote position, open to applicants in Japan.

📋 Description

• Cultivate robust relationships with Field Sales, Customers, Professional Services, Customer Success, and Operations.

• Align with Sales account and deal strategies while actively participating in the sales cycle.

• Propose suitable services to enhance customer outcomes.

• Define service scopes, suggest methodologies, and estimate the effort required for Statements of Work.

• Comprehend service offerings and training programs along with their associated customer outcomes.

• Articulate technical concepts in both business and technical language.

• Collaborate with Professional Services for knowledge transfer once deals are finalized.

• Assist Professional Services when challenges emerge.

• Anticipate potential issues and propose innovative solutions.

• Ensure customer satisfaction by effectively selling consulting projects.

• Meet quarterly quotas in a quota-carrying Services Sales capacity.

• Willingness to travel 10–20%.

⛳️ Requirements

• Over 8 years of experience in enterprise-level software consulting or services sales.

• Bachelor’s degree.

• At least 2 years of experience as a consultant.

• Fluency in Japanese at a native level and business proficiency in English.

• Established history of meeting and exceeding annual sales quotas.

• Ability to collaborate with Sales teams to develop and implement complex account strategies and sales initiatives.

• Proficient in scoping and estimating projects as well as driving contracts and agreements to completion.

• Understanding of the enterprise development lifecycle, including Agile, Hybrid, and Waterfall methodologies.

• Familiarity with SaaS and Cloud-based enterprise software solutions.

• Capability to lead initiatives and foster the development of fellow Engagement Managers.

• Strong team-building abilities.

• Exceptional verbal and written communication skills.

• Proficient in reporting and presentation techniques.

🏝️ Benefits

• Primarily remote work designation.

• Potential transition to a hybrid work model in the future.

• Reasonable accommodations available for qualified individuals with disabilities.

• Religious accommodations provided during the application process.

• Equal opportunity for success and open exchange of ideas.