Senior Engagement Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Establish robust relationships with Field Sales, Partners, Solution Consulting, Professional Services, Customer Success, and Operations.

• Align with sales account strategies and participate actively in the sales cycle.

• Present suitable services to enhance customer outcomes.

• Define service scopes, suggest strategies, estimate work effort, and create precise Statements of Work.

• Comprehend service and training offerings along with their associated customer outcomes.

• Articulate technical concepts in both business and technical language.

• Collaborate with Professional Services for knowledge transfer post-deal closure.

• Assist Professional Services in overcoming challenges as they arise.

• Anticipate potential issues and propose innovative solutions.

• Ensure customer satisfaction through the successful sale of consulting projects.

• Meet quarterly sales targets and effectively manage the pipeline in a quota-carrying Services Sales position.

⛳️ Requirements

• Over 8 years of experience in an enterprise-level software consulting or services sales capacity.

• Bachelor's Degree required.

• At least 2 years of consulting experience.

• Demonstrated success in managing pipelines and consistently achieving or surpassing annual quotas.

• Capability to collaborate with key business partners to formulate and implement intricate account strategies and sales initiatives.

• Proficiency in scoping and estimating professional services projects, driving contracts and deals to completion.

• Understanding of the enterprise development lifecycle (Agile, Hybrid, Waterfall) and the ability to articulate differences and project management methodologies.

• Familiarity with SaaS and cloud-based solutions.

• Knowledge of large organizations and clients across the High Tech, Healthcare, and Financial Services sectors.

• Collaborative mindset and enthusiasm for supporting the team with deals and processes.

• Self-motivated individual who independently learns Docusign's Intelligent Agreement Management and customer digitization strategies.

• Strong team-building, verbal and written communication, reporting, and presentation abilities.

🏝️ Benefits

• Remote work designation: employee works primarily from a designated remote location.

• Reasonable accommodations available for qualified individuals with disabilities.

• Religious accommodations provided during the application process.